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since it "updated" to Oreo, the Moto Z Play does not accept a charge. What can I do?
robfor
Member

My Moto Z Play has not accepted a charge since Oreo was downloaded and installed. What can I do???

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Re: since it "updated" to Oreo, the Moto Z Play does not accept a charge. What can I do?
vzw_customer_support
Customer Support

I rely on my phone to work at all times and definitely want to ensure your phone is working properly, robfor. Let's take a closer look into what's going on. Please tell us more about what happens when you try to charge the phone. Do you receive any error messages? Are you using the charger that came with the phone? Has there been any damage to the device? 

 

Danielle_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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