I use my earbuds all the time so I know how important it is that they work. Are you using the earbuds that come with the phone? If you look in the headset jack port, do you see any damage or debris in it?
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!