Addendum to For All Who Are Having Comcast Email Issues After Updating To ICS

vstjames
Enthusiast - Level 1

First off, I can't guarrantee this will fix your particular issue. It fixed mine. READ ADDENDUM below, first, then the rest of this. Apparently, ICS reconfigures numerous programs and settings. Comcast Email is one of them. The settings have SSL as default in both, incoming and outgoing. Comcast, afaik, doesn't use or require SSL (I may have been wrong here, as can be seen below but you may need to change ports.) You need to change SSL to "none" in both, incoming and outgoing settings. That's it. Nothing else need be done. Close it, relaunch email app, let it connect or manually connect. The "no connection" error should be gone and your email should come in and go out. Now, how to to do it:

Click on the "Apps" circle button, all apps, My Accounts (or Accounts and Sync if you don't have My Accounts), Email & Calendars, --> choose your comcast account and go to Account settings, -->choose Comcast (not General), scroll down to "Server Settings". Here you'll find your incoming and outgoing settings. Under "security type" choose "none" and do that for both, incoming and outgoing. Incoming Port: 110; Outgoing Port: 587. Click done, for each server, incoming, then outgoing. It will validate the server each time. When finished, click done, and let it connect to email and download it.

I hope this helps all who have been having Comcast Email issues after ICS update. Good luck!

***ADDENDUM***: After checking a few things, and testing new settings, I found these settings to work as well. Especially, if you need the security of incoming/outgoing email via encryption method. These setting are working on my phone: Incoming: Port 995; Security type SSL/TLS (the top one! I don't know if the second one will work but I suppose you could try it out). Outgoing: Port 587; Securtiy Type SSL/TLS (same as Incoming, whichever one you end up using). This setting should work for you, as they are for me. If you find they don't, or they stop working, you can always revert to the above settings I initially provided. Hopefully, I'm not confusing anyone. Smiley Happy

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B33
Legend

Good Suggestion.!

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NuDroidUsrr
Specialist - Level 3

vstjames wrote:

First off, I can't guarrantee this will fix your particular issue. It fixed mine. Apparently, ICS reconfigures numerous programs and settings. Comcast Email is one of them. The settings have SSL as default in both, incoming and outgoing. Comcast, afaik, doesn't use or require SSL. You need to change SSL to "none" in both, incoming and outgoing settings. That's it. Nothing else need be done. Close it, relaunch email app, let it connect or manually connect. The "no connection" error should be gone and your email should come in and go out. Now, how to to do it:

Click on the "Apps" circle button, all apps, My Accounts (or Accounts and Sync if you don't have My Accounts), Email & Calendars, --> choose your comcast account and go to Account settings, -->choose Comcast (not General), scroll down to "Server Settings". Here you'll find your incoming and outgoing settings. Under "security type" choose "none" and do that for both, incoming and outgoing. Incoming Port: 110; Outgoing Port: 587. Click done, for each server, incoming, then outgoing. It will validate the server each time. When finished, click done, and let it connect to email and download it.

I hope this helps all who have been having Comcast Email issues after ICS update. Good luck!

  It changed my GoDaddy account (I have my own domain name with email) settings, along with my wife's RoadRunner email settings. It doesn't look like it is just Comcast email...

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vstjames
Enthusiast - Level 1

Good to know! Even though I don't use either GoDaddy or RoadRunner. I only use gmail and comcast, and now both work. Did my suggestion help fix at least the comcast issue?

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Jwm4712
Newbie

This worked like a charm. Simple and accurate. Please share this with all of your stores. I was in the store today and while very helpful and aware of the issue, they were not aware of this resulution and ultimately referred me to Comcast and also to the topic "Comcast email not working" on this forum, which BTW was not helpful.

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vstjames
Enthusiast - Level 1

Jwm4712, glad that helped you and fixed your comcast email problem! Smiley Happy

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Love2Dance
Newbie

Thank you for the information.  I just got my Droid Razr Max yesterday and of course in the store all my email came through.  I upgraded to System version 6.15.211/android version 4.0.4 last night and no email all day today.  I just set your recommended settings and have my fingers crossed it will work!  Thanks again.

Gail

PS.  It worked!  I am now getting my comcast mail on my Droid!  Thanks

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B33
Legend

Hey that's great you got it working Gail.  

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vstjames
Enthusiast - Level 1

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B33
Legend

V.J how's your Maxx doing So far since the update anything New..

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vstjames
Enthusiast - Level 1

So far, all is going well. Everytime I read here of a specific issue, I test my phone to see if it might occur with mine. So far, all features that I use are working as expected. Battery is still a wee bit lower than I'd like but nothing I can't live with. I'd say on average, I lose between 5 and 7% in battery life as compared to pre-ICS. Currently, as I write this, I'm at 81% and 8hrs 30 min. Pre-ICS would be closer to 85-87% for the same time period, with similar useage. Which is fairly light by most standards. Texting eats up battery the most from what I can see. And screen is still in the mid-60's% on average.

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B33
Legend

Are you in 3G or 4G i would say if your in a 4Ga that not to bad on the battery. Because the 4G tends to tax the battery a little more than 3G does)  I try to use my Wi-Fi as Much as i can when at Home it's just as Fast as the 4G i've done Countless test and with my NetGear N600 and my Motorola Docsis Modem it Boot Scoots along at a pretty fast Clip..

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vstjames
Enthusiast - Level 1

I don't have wi-fi, but hope to get a router one of these days. My cousin across the street has wi-fi and I can almost pick it up here but keep it turned off since the connection is too weak and always dropping, unless I'm in her house or around it. Mostly, I'm in solid 3G. When I have 4G, it's only 1 or two bars. Oh, and thanks for the invite! Smiley Happy

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B33
Legend

Your Welcome V.J.

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dollarbang
Newbie

My Droid RAZR was upgraded to ICS a few days back. I have two accounts (of 5) using Calendar. One corporate, the other GMail. The corporate account is synchronizing, but GMail does not. The sad thing here is that Google does not provide settings for their email, only which of their services you want your phone to synchronize.

I'm going to check the Motorola website looking for a solution, then to Google.

Wish me luck.

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vstjames
Enthusiast - Level 1

I am dense when it comes to many things Google and smartphone. I freely admit it. I have no idea what it means to have an account using calendar. I use calendar but for typical calendar like things. But no email account specifically linked to it. As I have no need of a corporate email, or Exchange, I don't use it. My gmail is only for gmail. Nothing else linked to it like calendar. All that said, I wish you luck and hope you find answers you're looking for. If you do, please share them here in the forum so others who have similar or same issue can find their phone's inner peace. Smiley Happy

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Ann154
Community Leader
Community Leader

dollarbang wrote:

My Droid RAZR was upgraded to ICS a few days back. I have two accounts (of 5) using Calendar. One corporate, the other GMail. The corporate account is synchronizing, but GMail does not. The sad thing here is that Google does not provide settings for their email, only which of their services you want your phone to synchronize.

I'm going to check the Motorola website looking for a solution, then to Google.

Wish me luck.

Which way is the Gmail calendar syncing or not syncing?  If you are creating the event on the phone, you need to select the Gmail account as the calendar to create the event in for it to sync with the online calendar.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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dollarbang
Newbie

It appears that there was a corrupted ICS configuration or software modification by the ADDons affecting the calendar function within GMail. Motorola had me OS reset/refresh my cellphone. I was worried that the OS reset would rollback to the previous 2.x Android, the Motorola tech swayed my fears by stating the only affect would be to force ICS to be loaded without addons. It took the better part of 30 minutes to do this, and once I had finished configuring the phone for Google access, the default calendar SYNC'd and test changes I had made were posted both on the phone from the Google calendar and on my google account from the cell phone calendar. I then installed the APPs in my Google Play list (there should be an APP for that . So far, the cell phone is syncing. Just watch, when Jelly Bean is released for the Droid...I'll probably have to go through this again. C'est la Vie

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NuDroidUsrr
Specialist - Level 3

dollarbang wrote:

It appears that there was a corrupted ICS configuration or software modification by the ADDons affecting the calendar function within GMail. Motorola had me OS reset/refresh my cellphone. I was worried that the OS reset would rollback to the previous 2.x Android, the Motorola tech swayed my fears by stating the only affect would be to force ICS to be loaded without addons. It took the better part of 30 minutes to do this, and once I had finished configuring the phone for Google access, the default calendar SYNC'd and test changes I had made were posted both on the phone from the Google calendar and on my google account from the cell phone calendar. I then installed the APPs in my Google Play list (there should be an APP for that . So far, the cell phone is syncing. Just watch, when Jelly Bean is released for the Droid...I'll probably have to go through this again. C'est la Vie

That's why it is a good thing to try as the last step to going to Verizon to have the phone replaced. Issues can be resolved by doing the reset.

Glad it worked for you.

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dmlcs
Newbie

It worked for my husband's comcast account, thank you so much!  He's only had the phone a week and was ready to give up and take it back. Smiley Happy

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vstjames
Enthusiast - Level 1

Great! Glad it got it working. Now...go back to the top and read the addendum I've added. Try those settings if you need or care about security (encryption) of incoming/outgoing mail. They should work for you just as they are working for me.

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