Android Rzer 16mg

[chancy96]

I am having a problem with the homescreen on this cell.  It reads, "Unfortunately, Homesreen has stopped".  I cannot go beyound this message to utilize my cell phone. It does not allow me to retrieve my messages, make or answer calls.  I can't even power off.  What do I do??

<Moved from the DROID X Space to the DROID Razr space for more exposure.>

Message was edited by: Verizon Moderator

[japetty]

I would do a hard reset and see if that helps.  If you don't know how todo that, do a search on that subject in the search above and follow instructions given.  If that don't help I would call tech support or take it to a VZW store.  Good Luck.  You may also take this question to the RAZR forum here as there are more RAZR phone users to help you there with your problem.

[B33]

I would First Try a Soft Reset.. Here is the Instructions for That: If this doesn't Work then Via another Telephone Call Customer Service have them Look over your Account And Help assist you in Doing a F.R. b33 

Soft Reset - DROID RAZR / RAZR MAXX by MOTOROLA

A soft reset is the most useful tool for resolving a variety of issues. In most cases, a soft reset will not affect data on the device, unless the battery is very low.

1. Press and hold volume down key then press and hold the power button until the device powers off then release.