Anyone else lose hotspot connectivity?

SherriB
Newbie

I keep getting an error message stating that the ethernet is too weak or Verizon is experiencing problems.  Happens daily.

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Not applicable

That will happen if you are not receiving a strong 3G or 4G signal.

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vzw_customer_support
Customer Service Rep

Hey SherriB,
Let's find out what's going on in your area! Thanks to jimfitzgerald for your input, but I'd like to elaborate a little and ask you some questions. What city/state/zip code are you in? I'd love to check this out for you, in order to verify coverage and see if a trouble ticket is needed. Here's a link to our coverage map as well, for your review. http:www.vzw.com/coverage 

Thanks!

Christina B
VZW Support
Follow us on Twitter @VZWSupport

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quiltsavvy
Newbie

I am having the same problem. Also when I try and send pictures they don't go thru for 3-5 days!!!!

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vzw_customer_support
Customer Service Rep

Hi quiltsavvy!

I'm sorry that you are having the issue too! I would have the same questions for you that Christina posted above. Also, is it only the hotspot and picture messages that do this, or are you having trouble connecting to web on the actual phone too? Let us know so we can fix this!

Katie H
VZW Support
Follow us on Twitter @VZWSupport

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SherriB
Newbie

Yes...daily. Error states either net too weak. Very frustrating.

Sent from my iPad

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