Camera display not working

[kenniman1951]

The camera display for the front facing (camera lens on back of camera) display stopped working on my droid razr maxx...any ideas. I did a soft boot on it, but to no avail. It was working on a few minutes before it stopped. The display for the user facing lens is working fine. The phone is only about 3 weeks old and has not been dropped. I have an Otterbox Defender case on it, but nothing appears to be blocking lens.

[B33]

So front Camera is Fine:  But Rear Camera is Not functioning! Can you or have you Tried The Video Camera with any Luck?

[kenniman1951]

I tried the video camera and I get the same results...no display.

[B33]

Try this Go to Settings > Applications > Manage Applications > Select { All } Scroll down to Camera An clear your Data then Hit the Home Button an An see if it will start Working again.. You might have a App that is Causing the Issue Try this.. Put your Phone into Safe Mode!  then Try the Camera..

Safe Mode - DROID RAZR / RAZR MAXX by MOTOROLA  

Safe mode is a method that allows the device to run without non-essential applications. This is beneficial for troubleshooting 3rd party applications.

Enable Safe mode
Disable Safe mode

Enable Safe mode

1. Power the device off.
   Press and hold the Power button then select Power off.
   
2. Power the device on.
   Press and momentarily hold the Power button.
3. When the Motorola Dual Core screen appears, simultaneously press and hold Volume Up / Down keys.
   
4. Continue to hold the Volume Up / Down keys until Safe mode appears in the lower left.
   
5. While in Safe Mode, remove the most recently installed applications.
6. Power cycle the device then attempt to use the device.
7. If the device works properly, install applications one at a time to identify the application causing the problem.

[kenniman1951]

Ok...I put it in safe mode and uninstalled all apps installed since we activated the phone and followed all the instructions. Still having same issue. Next, I put the phone back to factory condition, still experiencing same issue. I suspect it might be a hardware issue, unless you have any other suggestions I will call Vz to find out what options I have.

[B33]

That Was going to be my Next Suggestion as Sometimes you can Do all you can to solve the Issue an if it Remains you have to Re-Place it..b33 

[kenniman1951]

Thanks for all the help, B. I called Vz last night and they are sending out another one.

[B33]

Hey that's Good to here Sorry the one you had Shot Craps an went down on ya but at least one thing your getting another one..b33