Can't delete texts

[j_rock]

I was told today at the local Verizon Wireless business that I must have a "glitch" in ANOTHER one of my Motorola phones.  This time, out of the blue, when I went to delete approx 10 text messages all at once it appeared they were deleted.  But all of the contact names were still there with the date of Dec 31, 1969!!!!!!!! I've tried numerous times and they will not delete.  When I get a new text and delete it, it goes to the bottom with the message gone but the contact is there with the same date.  I was told that I need to do a factory reset.  Well I'm just a little upset over that d/t paying so much for this phone!  Already the battery sucks because of the ICS update back in July that we have never got a fix for.  Now this.  Anyone having this problem?

[Harryh5421]

same problem with me....frustrated as heck

[B33]

Try a Clearing of the System Cache and see if that Helps...

[Harryh5421]

How would I do that

[B33]

Follow these Instructions Harry and it Will Clear the System Cache When it's Done let your Phone Set a Bit and then Do a Soft Reset) 

These are the Instructions on Clearing the Cache Partition:  For Razr & Razr Maxx

Top Alternate method

1. Power the device off.
   Press the Power button then select Power off.
   If the device doesn't respond to input, press and hold the Volume Up / Down then press and holdPower button. When the device screen goes blank release the Power button while continuing to holdVolume Up / Down, proceed with step 3.
2. Press and hold the Volume Up / Down then press the Power button.
3. When presented with the Boot Mode Selection Menu release all buttons.
4. Press Volume Down to select Recovery then press Volume Up.
5. From the Droid triage screen, simultaneously press Volume Up / Down.
6. Select Clear the Cache Partition then press the Power button.
7. Select reboot system now then press the Power button.

[Harryh5421]

Ok and another stupid question.., soft reset? Please tell me I won't

factory reset and lose everything

[B33]

Harry on a Soft Reset you Won't Loose anything it only a Refresh of the Phone) It's just doing a Power Cycle on your Computer the only time you need to worry of Loosing stuff is on a Factory Reset.. But lets Cross the Bridge on the stuff First..

[Harryh5421]

Ok but still don't know how to do a soft reset, I would like all the steps

before I do the cache clear thanks

[B33]

Ok! Here they Are Instructions..

If your Maxx should Have a Issue you can Do this to Help Clear it. Its called a Soft Reset..

Here's the Instructions: To do a Soft Reset

Soft Reset - DROID RAZR / RAZR MAXX by MOTOROLA

A soft reset is the most useful tool for resolving a variety of issues. In most cases, a soft reset will not affect data on the device, unless the battery is very low.Preferred method

Alternate method

Preferred method

1. Press and hold the Power button.
   
2. Select Power off.
   
3. Press and momentarily hold the Power button to power the device on.

Top Alternate method This method should only be used if the device is unresponsive and can't be powered off via the preferred method.

1. Press and hold power button+volume down key until the device powers off then release.
   

[alasteve]

I am getting copies of you rdiscussion in my laptop email and on my new Droid.

How do I stop this. I went to the forum and signed in and back out, but I just

received another one.

Thanks

Steve H

<< Full name removed to comply with >>

Message was edited by: Verizon Moderator

[tikibar1]

You have to change the preferences in your profile.

And please don't post your full name in this public forum.

[B33]

Yup that's a No No on here Thanks tik)  on a Occasion you can you first name but i would go any further than that and i use Partly my Old C.B. Handle...  This is my Full handle BearCat 33

[Harryh5421]

Cleared cache...soft reset.... Didn't work.. Still have text messages that

can't delete

[B33]

And you said you tried Deleting them Through your Text Messaging... Correct

[Harryh5421]

yes...

[B33]

Let me Try it on my Maxx and see what Happens Give a Little bit and i'l Get back and Let you know..

[Harryh5421]

<< Screenshot removed due to personal information displayed >>

Please edit any images to blur or hide personal information before posting to the public forum.

Message was edited by: Verizon Moderator

[B33]

I tried to Replicate the Issue and what i Did i Long Tapped each Text like your showing in your Screen shot Till a Box popped to Delete it and i Deleted each one at a Time that's how i did it till they were all gone..

[Harryh5421]

If you Mean hold it til a trash can appears and delete... It doesn't work

for me....

[Harryh5421]

Conversation deleted.. But not what is in my screen shot

[B33]

Well unless there is something in the Settings that needs to be changed Harry i don't Know) you may have to End up doing a F.D.R. If you uninsure on doing one i would take the Phone by a Local Corporate Store or Call Customer Service and have them Go through it With ya and there might be setting Customer Service can Recommend turning On or Off to Get the Messages to Clear..  Here is the Number  1-800-922-0204 Option 3 Tech Services If your going to Call Tonight i would get a hold of them Quickly as They Close Soon!