Can't get sound notification for emails

windyone
Newbie

Hi. I've set up several email accounts in my Motorola Razr phone, and I've selected the check box for 'Email notifications' and selected a tone to use for each, but I can't receive a notification when I get an email. I send a test message from my computer and when I check the phone, the email is there but I know only because I checked it, not because I got a tone. Also, I've tried the 'Mailbox check frequency' on 'Push' and then I tried '5 minutes' to see if that made any difference, but no change, still no tone to let me know I've received an email.

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tikibar1
Community Leader
Community Leader

Have you double-checked the notification volume level?

Settings > Sound > Volumes

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windyone
Newbie

Yes, they are all up.

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tikibar1
Community Leader
Community Leader

The phone rings when someone calls and you're receiving text notification sounds?  In other words, is it just the e-mail app that isn't alerting you?

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