Cannot access playstore. Get message "there was a problem communicating with google services"

[tomjjs]

Been getting this message for over a week.  Have cleared cache and stopped/ restarted app.   Have made sure all google apps are running.  Don't want to do a system reboot unless I have no other options.

[vzw_customer_support]

We don't want to see you do a reset unless it's necessary either, tomjjs. Are you able to access new Gmail email from your phone? Are you accessing the store through the Play Store icon or from an update or download notification? Are all other internet features working well?

JenniferH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[tomjjs]

someone from Verizon chat helped me with this. had to do a reset but

that's ok because I learned how to backup my phone.

thanks

On Wed, Apr 8, 2015 at 6:24 PM, Verizon Wireless Customer Support <