Comcast Email connection problems after ics upgrade

gameguy
Newbie

My Motorola Droid Razor has been upgraded to Ice Cream Sandwich and now I have Comcast email connection problems.  anyone know how to fix this?

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SophieDad
Newbie

I just updated to Ice Cream Sandwich as well and have the same problem.  I get a connection fail and some note that a "certificate" is needed.  Anyone know what the certificate is and who you get it from?

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B33
Legend

Have a Look at these Instruction i got Motorola for I.C.S on adding Email: Also Click on the First Link i Provided it's from Comcast..

http://forums.comcast.com/t5/Xfinity-Connect-Mobile-App/Comcast-email-error-on-Droid-Razr-MAXX/td-p/...

How can I set up my email account?

https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/71992/~/how-can-i-set-up-my-emai...

Quick links
Community Advice

Follow the steps listed below to set up your personal email account or Exchange (corporate sync) email accounts.If for any reason, your email account is not listed here, or you are having problems with your email account, please contact your email provider for assistance.Adding an Email Account

  1. Open the Applications tray, tap My Accounts.
  2. Tap Add Account or Advanced setup > Add Account
  3. Tap Email  Accounts or Email
  4. Select an email account to add
  5. Enter the username and password. Some of the more popular email accounts will be able to set up automatically.
    • If you are unsuccessful with setting up your account automatically, touch Other from the email accounts screen and deselect automatically configure account by removing the checkmark. Use the chart listed below for the more popular email settings.
  6. Tap Next.
  7. Tap Incoming Server.
  8. Enter the appropriate information.
  9. Tap Outgoing Server.
  10. Enter the appropriate information.
  11. Tap Ok.
  12. Tap OK.

During the connection, you may be asked to complete a manual set-up if your email provider is not recognized, youremail address/password is incorrect, or if your email provider has restrictions on mobile email set-up. Please check with your email provider to obtain any of that detail. You will need your password, login name, POP3 or IMAP port, and server settings to complete a Manual set-up. If you have this information ready, proceed to next section regarding Manual setup. We have listed a chart of manual settings for some POP3/IMAP email providers at the bottom of this FAQ.


Delete or remove Email accountsThe process below describes how to delete all email accounts set-up under your Email application; not your Gmail application. You can only remove the Gmail account set-up under your Gmail application by completing a Factory Data Reset. To delete either your Personal or Exchange email account, follow these steps:

  1. From the home screen, tap Apps
  2. Tap My Accounts
  3. Touch the email account you wish to remove
  4. Touch Remove account

If you do not see you email account listed under My accounts, Logon to myverizon.com using the account tied to your phone. Once you are logged in, go to Sync & Connect accounts and delete any existing account. CLICK HERE to view example.


For Android 4.0 (Ice Cream Sandwich) users.Follow the steps listed below to set up your personal email account.If for any reason, your email account is not listed here, or you are having problems with your email account, please contact your email provider for assistance.Adding an Email Account

  1. From the home screen touch Image > Settings > Accounts & Sync
  2. Tap Add Account > Email
    Image
  3. Select an email account to add.If your email provider is not listed or you would like to manually set up your account, touch Other from the email accounts screen.
    Image
  4. Enter the username and password. Some of the more popular email accounts will be able to set up automatically.
    • If you are unsuccessful with setting up your account automatically, touch Other from the email accounts, enter your email address and password and touch Manual Set up.
      Image
      Select your account type
      Image

    • Use the chart listed below for the more popular email settings.

Some common ISP / Email provider manual settings.Click on ISP name link for more detailed set-up instructions:

POP3/IMAPAccountServerTypeIncoming ServerIncoming PortUsesecureserverVerifyCert.Outgoing ServerOutgoingPortUse secureserverVerifyCert.
Aim.comIMAP4imap.aim.com993 (or 143)YesYessmtp.aim.com465 (or 587)YesYes
aol.comIMAP4imap.aol.com993 (or 143)YesYessmtp.aol.com465 (or 587)YesYes
Aim.comPOP3pop.aim.com995YesYessmtp.aim.com587YesYes
aol.comPOP3pop.aol.com995YesYessmtp.aol.com587YesYes
att.netPOP3pop.att.yahoo.com995YesYessmtp.att.yahoo.com465YesYes
bellsouth.netPOP3pop.att.yahoo.com995YesYessmtp.att.yahoo.com465YesYes
charter.netIMAP4mobile.charter.net993NoNomobile.charter.net587NoNo
charter.netPOP3mail.charterinternet.com110NoNosmtp.charterinternet.com25NoNo
comcast.netPOP3mail.comcast.net995 (or 110)NoNosmtp.comcast.net587NoNo
cox.netPOP3varies by location995 (or 110)YesYesvaries by location587 (or 465)NoNo
earthlink.netPOP3pop.earthlink.net110NoNosmtpauth.earthlink.net587 (or 25)NoNo
excite.comPOP3pop3.excite.com110NoYessmtp.excite.com25 (or 587)NoYes
flash.netPOP3pop.att.yahoo.com995YesYessmtp.att.yahoo.com465YesYes
gmailIMAP4imap.gmail.com993YesYessmtp.gmail.com465YesYes
Go Daddy AccountsPOP3pop.secureserver.net995 (or 110 w/out Secure connection)YesYessmtpout.secureserver.net465 (or 25 w/out Secure connection)YesYes
hotmailPOP3pop3.live.com995YesYessmtp.live.com587NoYes
lycos.comPOP3pop.mail.lycos.com110NoYessmtp.mail.lycos.com25 (or 587)NoYes
macIMAP4mail.mac.com993YesYessmtp.mac.com25 (or 587)NoNo
meIMAP4mail.me.com993YesYessmtp.me.com25 (or 587) NoYes
mindspringPOP3pop.mindspring.com110NoNosmtpauth.earthlink.net587 (or 25)NoNo
msn.comPOP3pop3.live.com995YesYessmtp.live.com587NoYes
netzero.netPOP3pop.netzero.com110NoYesauthsmtp.netzero.com587NoYes
optonlinePOP3mail.optonline.net110NoNomail.optonline.net587NoNo
pacbell.netPOP3pop.att.yahoo.com995YesYessmtp.att.yahoo.com465YesYes
RoadrunnerPOP3varies by location110NoNovaries by location587 (or 25)NoNo
sbcglobal.netPOP3pop.att.yahoo.com995YesYessmtp.att.yahoo.com465YesYes
snet.netPOP3pop.att.yahoo.com995YesYessmtp.att.yahoo.com465YesYes
swbell.netPOP3pop.att.yahoo.com995YesYessmtp.att.yahoo.com465YesYes
verizon.netPOP3incoming.verizon.net110NoYesoutgoing.verizon.net25 (or 587)NoYes
windstream.netPOP3pop.windstream.net110NoNosmtp.windstream.net587YesYes
yahoo.comIMAP4imap.mail.yahoo.com143NoNosmtp.mobile.mail.yahoo.com587NoYes

  • Emails may reappear according to your POP3 email settings. Use a computer to enable the "Delete from server" option on your email provider settings if using a POP3 service.
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Netreg
Newbie

Same issue with ICS upgrade. Removing the @comcast.net didn't work for me, however, changing the incoming port from the default 110 to the alternate 995 did. Simply choose settings for your account and change.

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SophieDad
Newbie

I found another solution. Delete the previous email account from your phone. Download and activate the Xfinity App. Then set up your email as before. All works as before in the email mode while the Xfinity app is as though you have logged in via the website.

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B33
Legend

Great glad you guys found a solution got it to Working again. Cool.. b33

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