Constantly Losing Wifi Connection

pettrainer
Newbie

This has been going on for quite some time.  The phone will be connected via wifi and I will look down and wifi is gone.  The router is still listed and listed as excellent strength.  All other devices work fine via the router.

Sometimes turning off power to router will reconnect the wifi, but not for vary long. 

There is no consistency as to what causes it to lose connection.

This happens at all locations.  I also have a router at the school and I have the same problem.

Please help as this is QUITE frustrating. 

Labels (2)
0 Likes
Reply
1 Reply
vzw_customer_support
Customer Service Rep

Pettrainer, I can see why this would be so frustrating, especially when there is no common reason why it drops. Do you have a task killer or antivirus installed on your phone? If so, please uninstall. These could randomly stop processes from running in the background.

Do you notice if this issue happened after a software update or downloading a new application? Try also forgetting your WiFi networks and setting up again. If no change after these steps, I would recommend a factory reset http://bit.ly/P75GGe.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

0 Likes
Reply