Data Connectivity Issues

[capobello]

Purchased my new droid razr 16gb from verizon website several weeks ago. Been working like a charm up until yesterday, as I have been getting constant drops when attempting to view any website through the browser. The 4g lte icon is on with full bars and blue, however as soon as I attempt to view a web page, the icon disappears, the bars turn white, and I get a message saying there is no internet connectivity.

Once i return to my home screen the 4g lte comes back and turns blue again. I have switched airplane mode on and off, tried numerous restarts, nothing. I have not downloaded any apps that would conflict with the phone's data capabilities. It has gotten to the point where viewing a webpage is now near impossible, so I am not really sure I am okay with being charged for data plans that I cannot even access...

Anyone else experience this, any suggestions to help? Other people I've talked to say it is the network and not the phone.

Thanks

[l8nitesurfer]

I am having similar issues today. Don't know whats going on, I have called Customer care and they are not seeing any network issues.. I hope to god they are not throttling my internet connection.

Not sure where you are capobello but i am in the Orlando FL area.. I know whe had data issues a week ago..

[capobello]

Yeah, everything had been working great for the past two weeks, the data issue seemed to come out of nowhere. I actually live in Jacksonville, FL...wonder if it is an Florida issue?

[uncledoom]

I'm having the same problem.  No data connection.  Until i came in here, I thought I disabled it somehow.

[Lavendar]

I have been having the same problem for a few weeks also and I live in Bellingham, wa

[carrie5614]

I started having the same issue? Does Verizon have a fix for this?

[catlem]

I called tech support yesterday and was told they're aware of internet connectivity issues. My network connection is fine-the checked it out. When I asked if it's a known issue she said it's not an issue and they are working on an upgrade to correct it in the next release. Possibly April. I work for a software company and when we have known issues we do not admit it to the customer.

Now today, at home, I set my Wifi to on and it keeps turning off after a little while. Not sure if that's related. Does anyone have issues with WiFi as well?

[Lavendar]

I work in the tech field and Verizon isn't the only cell company having problems most wireless devices are having problems. The people at my school and work think it's because of the sun spots

[lilcrystalmarie]

I have the same issue as well!! Its rather annoying that the wifi just keeps turning off for no reason! Don't know how to fix it.

[Reptilian]

Mine just stopped working today as well. I still show there is a signal, but don't get any transferring. Funny how everyone's data stops working on the same day, but Verizon doesn't see a problem.

[roxey]

Very puzzling! I just spent the last 3 days out of my "home area" and lost all communications except the use of the internet. I couldn't text out but could receive them. Calls could not be made or received. I finally called tech support and we walked through again everything I'd already tried (restart, battery removal along with sim card). Nothing worked so they had me stop by for a new sim card as I wait for my replacement phone to arrive. I decided I wanted to get the card while away from the home area so I could tell if this resolved my problems. No luck. As I traveled back home once crossing the infamous line back into 3G it suddenly started working. I could call out and receive calls in, text out without the failed message. While gone I tried multiple times to take it off the 4G and force it to pick up 3G but to no avail. Verizon reported no problems in the area (Orlando). This has never happened and I've traveled many times with the same phone. Dare I accept the replacement or hope the next time I'm out of my home area my phone will work?

[cathys49]

I purchased a Samsung phone from Verizon and got the internet data package but I can't download ringtones and I don't know why? Does that have something to do with internet? I don't know never done this before.

[brushstrokesgallery]

I Just got mine on Saturday and today had to take it into Vorizon store over the same issue with dropping my web pages or giving me a grey page for over 10 min..whats up ?

[B33]

When you see the 4G in white it has not Quite connected with the Google Servers as Soon as it Does it will pick up if still is having the issue Soft re-set your Razr press the Volume Down & power at the same time if the ringer volume goes all the way down an your Razr vibrates continue till it shuts off then let go of the buttons the Razr will power up on it's own..

If this doesn't hep pull your power off then pull the Sim card out for 2 min then Re-install be very handling the Sim meaning don't touch the gold area of it as it sensitive to static Electricity an the Oils on your Fingers   b33

[lorawil1]

I am having the same issues NOW...  I have had "No Data Connection" steadily for the past couple hours.. and it was continually dropping for over two/three weeks now.  When your paying for a service you want it to work, so it is quite frustrating.. Did you get a fix for the problem?

[natrazr]

https://play.google.com/store/apps/details?id=com.motorola.android.restoreapn.droidrazr&feature=sear...

hopefully this can help!