Download errors

Gdawgvolvo
Newbie

App updates error downloading.  You tube no connectivity on Wi-fi but will download on 3G.  What's wrong?

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SoccerRef12
Specialist - Level 1

What error are you receiving when trying to download apps? Is that also a WiFi issue? I don't use the You tube app, but many apps require data to work. There may be a setting to get it to work on WiFi??? idk.

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Gdawgvolvo
Newbie

Thanks for the reply!  The error says no connection tap to retry.  Most of my app updates are now incomplete due to this problem.  While if I turn off the wifi these functions work fine, the fact is the wifi used to work. I checked all my connections and wifi settings.  I even had the internet speed increase!  The wifi used to work.  And still works when playing Zynga!!  I figure it is a setting in the Droid, but I don't know what to do! 

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vzw_customer_support
Customer Service Rep

I'm sorry that your services are not working on WiFi, Gdawgvolvo! WiFi is such a great data saver companion. Does this happen with all wifi networks or maybe just your home/work network? There may have been a software update on the wireless router (or a needed update) in order to process properly. I would reach out to the internet provide for your WiFi for more information on potential router concerns. Keep me posted!

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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