Droid RAZR MAXX HD - Continually getting notifications for no reason.

[davidj67]

I have my phone set to silent.  It randomly buzzes throughout the day like there is some type of message.  I look at the phone and there are no texts, emails, Facebook updates etc.  Seems like there is nothing to be notified about but the phone continues to do that.  Anybody have an idea why it happens and how to stop it?  Thanks.

[NuDroidUsrr]

davidj67 wrote:

I have my phone set to silent.  It randomly buzzes throughout the day like there is some type of message.  I look at the phone and there are no texts, emails, Facebook updates etc.  Seems like there is nothing to be notified about but the phone continues to do that.  Anybody have an idea why it happens and how to stop it?  Thanks.

  Check SETTINGS \ SOUNDS area, it could be that the phone is going in and out of the network, and the vibrate could be the phone letting you know it is doing just that. You can turn those off if you want.

Hope this helps.

[davidj67]

I checked and all of those are unchecked.  The phone gives a random short double vibrate even just sitting on the table.  I look at there are no notices.   

[NuDroidUsrr]

davidj67 wrote:

I checked and all of those are unchecked.  The phone gives a random short double vibrate even just sitting on the table.  I look at there are no notices.   

  Do you have an app that monitors the battery or something else? If you take the phone off of silent, does it play any tone or anything?

[B33]

Do you have a Weather app or something like that set on your Phone if you do they can send Notifications and not Trigger the Led!  to let you know of weather Warnings in your Area.. b33

[Commander_McBragg]

The problem is Verizon's pre-installed bloatware, the Backup Assistant Plus. I'm trying to figure out how to kill it without <Comment deleted per the ToS.>. It's possible to turn it off, but it does not seem possible to turn off notifications from it.

Somewhere there is supposed to be a page for it. 

When the backup runs, it sends a notification (oh joy) that it has done a backup. HOWEVER, it also seems to override the smartassist program that lets you program quiet time, probably because it's a Verizon app.

If you sync your stuff manually, you don't need it. If you bought the SECURITY app that Verizon tries to sell you, it's just doing the same thing. I could say more. But I won't.

MAYBE some person from Verizon will read this and respond before I complain. Oh... how did I know what caused it? I pulled down the top shade and noticed that the notification sounded at 12:42 AM, same time the app showed. It's now 2:16 AM, and I'm still working on figuring out how to make it stop permanently.

Message was edited by: Verizon Moderator

[Ann154]

The DROID Razr Maxx HD is running Jelly Bean Android 4.1+. Go to settings > apps > slide over to the all tab > scroll down to the Backup Assistant Plus application. Select it. Uninstall the updates. Disable the app. Say Hello no more notifications and application removed from the app drawer.

[Commander_McBragg]

Thank you Ann-

I'd done that last night before posting, but it's not a really good solution. I'd mentioned that it was possible to turn off the app, which I had already done, by force stopping, clearing the cache, and going into the setup wizard and de-selecting the backup assistant. (Otherwise it restarts on power-up).

All we all really want to do is to turn of the sound notifications for that app, which don't make much sense in the first place. There is a box which can't be unchecked, that appears to do this.

Further, this assistant is what Verizon seems to use on the PC also for managing backups. It also does some sync of calendar functions (implying that it is synching with Google Calendar) and since I disable it, I've gotten an error on my PC application, 4Team's Sync 2, which is what I use for synching Outlook to my Google calendar.

I expect to set it up again and see if I can control it from the Verizon website pages for backup assistant.

[Ann154]

I use the Google sync to backup my calendar and other things. I choose to have no use for Verizon's backup assistance.

[Jakeman1]

I use Google Sync as well.

To kill Backup Assistant you actually need to disable a service called NewBayService. This was put in by Verizon to run the Backup Assistant application as many people were disabling Backup Assistant to begin with. This way the service would still run and use your Data etc... Disabling it will kill ALL Backup Assistant Communication out of your phone.

[B33]

Hey Jake thanks for the  "Info"  I might have to do that on my Razr's i don't use back up assistant but it still might not hurt to shut down that Service..

[Jakeman1]

I don't use the service either and when I shut it down, It cut down on Battery issues as well as Data usage slightly. Prior to shutting it down though my phone would always freeze as Backup Assistant was trying to sync but since I never set up a passwor for it, it would NOT authenticate and just kept sending data in a loop.

[B33]

Hey thanks for Replying Jake Glad to see ya on here).  I haven't shut that feature off just yet I had so many other things going And after the Hail Storm that came through I kind of forgot but I have this thread save and i'm going to Try what you suggested as soon as i get some free time..

[lizziedog]

The BackupAssistant Plus Media has an email address field titled "Email for BUI+ account". Change that to another email address like a google.com address.

No more 4 AM notifications.

[vzw_customer_support]

@lizziedog,

Thanks for sharing that tips! I appreciate you taking the time to help out.

JohnB_VZW

Follow us on Twitter @VZWSupport

[rlbrown2]

This issue sounds EXACTLY like what I have on my phone. Also happens when sound is on - the "text message" sound plays without any notifications in the notification bar.  Can you further explain this fix, though? I can't actually OPEN backup assistant, other than in the app settings menu, so I can't change the email address for it, to stop the notifications.
Also, I'm wondering if this isn't the only fix, because wouldn't the sound be the same as my EMAIL tone and not the same as my TEXT tone?

[Ann154]

Have you check the app settings for the text message app?

[rlbrown2]

Checked for what? I don't have an app for text messages - I use the default text message program that came pre-installed on my phone from factory.

[Ann154]

rlbrown2 wrote:

Checked for what? I don't have an app for text messages - I use the default text message program that came pre-installed on my phone from factory.

That default text message program has a separate settings for that app. When you open it up press the menu button to access the settings.

[vzw_customer_support]

Hey there rlbrown2,

I know how annoying it can be when your phone makes a notification noise and when you check there is nothing new. Let's go ahead and put a stop to this.

The first thing I would try is a simple soft reset,http://vz.to/Qy5sms.  Once the phone comes back on test it out for a bit to see if the vibrations come back.

If that doesn't work, please place the device in safe mode,http://vz.to/W6Ax37, and test to see if the notifications stop.  It could be a third party application causing the issue.

Keep us update with results.


Nicholas_VZW
Please follow us on twitter @VZWSupport

[lizziedog]

I have given up and asked Verizon to give me a new phone number. Verizon

was unable to add a block that worked in all circumstances.