Droid RAZR keeps restarting

[kblausman]

My Droid is only 2 weeks old and tonight it just started restarting over every time you tried to do anything it just rebooted.  So I tried to use a backup app and it backed up about 2 item sets and then it restarted again.  So I decided I would just shut it down, went to power off it started to power down and just retarted once and then hung at the screen where it just has droid written in white and will not reboot at all. No restart or anything, just hung.

[LenaA_VZW]

Hello kblausman,

That sure can be frustrating. Was the issue resolved? If not, please send me a PM (private message) with your mobile number and I will contact you to assist you further.

Thank you,

Lena A.

Follow us on Twitter @VZWSupport

[deanh]

Lena,

My razor is doing the same thing this morning. Do you have a solution?

Dean

[Wildman]

Try booting in safe mode and see if the issue still exist, if the problems goes away then this indicates a bad app causing the issue and then try removing last apps recently installed..

Enable Safe mode

1. Power the device off.
   Press and hold the Power button then select Power off.
   
2. Power the device on.
   Press and momentarily hold the Power button.
3. When the Motorola Dual Core screen appears, simultaneously press and hold Volume Up / Down keys.
   
4. Continue to hold the Volume Up / Down keys until Safe mode appears in the lower left.
   
5. While in Safe Mode, remove the most recently installed applications.
6. Power cycle the device then attempt to use the device.
7. If the device works properly, install applications one at a time to identify the application causing the problem.

Disable Safe mode

1. Power the device off.
   Press and hold the Power button then select Power off.
2. Power the device on.
   Press the Power button.

[m524c]

Mine will take longer to reboot in Safe Mode.... but it will still reboot... I just have to keep trying to get it into a good configuration.

[w5a]

safe mode does not come, only options apears. and after even doing that same thing...  i did a few googling and installed rsd lite 5.6 and install C:\Users\Administrator\Documents\EPRJ_VRZ_XT912_6.5.1-73_DHD-11_TA-3_1FF_02.xml\VRZ_XT912_6.5.1-73_DHD-11_TA-3_1FF_02.xml\VRZ_XT912_6.5.1-73_DHD-11_TA-3_1FF_02.xml

to do a full flash, it does not work, bi cuz it says 'not to program'

i will take my phone to store and get it replace or etc

[B33]

Let Me show you How you Put it into Safe Mode there is a proper Way to do it..Follow the Instructions

What is safe mode and how do I use it with the DROID RAZR?

Safe mode is a method that allows the device to run without non-essential applications. This is beneficial for troubleshooting 3rd party applications.

Enable Safe mode

1. Power the device off.
   Press and hold the Power button then select Power off.
   
2. Power the device on.
   Press and momentarily hold the Power button.
3. When the Motorola Dual Core screen appears, simultaneously press and hold Volume Up / Down keys.
   
4. Continue to hold the Volume Up / Down keys until Safe mode appears in the lower left.
   

Disable Safe mode

1. Power the device off.
   Press and hold the Power button then select Power off.
2. Power the device on.
   Press the Power button.

[levineam]

I am having a similar problem, my droid razr keeps restarting and I've tried pretty much everything. I even did a complete factory reset, wiping both the SD and the internal memory, and now the furthest I get is the screen where you you get pick your language and start the setup process. The phone says something like "preparing internal storage, this may take a few minutes." Then it powers off and starts up again. What should I do next? Is this a motorola issue or verizon issue?

[Wildman]

If you have tried all reset options and the device continues to not boot correctly it sounds like a hardware issue and the device may need to be replaced, I would contact CS about your issue.

[randas78]

I called Tech support and they told me all the same things.  I have my THIRD handset in the mail now BOTH of them restarted themselves IN Safe mode and NO ONE can tell me why.  After tech support shrugging and determining it MUST be a hardware issue (when in safe mode its like a computer safe mode only the OS and necessary drivers start up no 3rd party apps are loaded [per tech support] if it restarts in this mode it is one of two things the OS or hardware).  I find it hard to believe after being a Verizon customer for 11+ years now I have only replaced 1 other phone, I got TWO that have hardware failures?!  no way.  I am forced to believe it is an OS/hardware interaction problem...this is some crap.  I went to the store and they said "Well since you have a lot of apps we dunno what it is" SERIOUSLY?!  their own tech support said it has to be hardware or OS problems since Safe Mode did NOT help so why the hell isn't the store on board with their own tech help?!  The manager (after I tore his head off, sorry dude) told me to give it a third go and if the "soft brick" or boot loop happens a THIRD time he'll trade me a different phone at no charge...since this is the best phone that fits my needs I am not overly pleased with THAT option either why cant they figure this out?!  What is going on?  Again after 11 years this has me thinking about changing carriers...this phone connects all of my OTHER techie toys and is excellent for my business that I operate from my living room.  I LOVE this phone when it works!

[m524c]

I have this issue as well.  System will just continuously reboot itself.  Your post confirms my belief that it is the VOLUME of apps that I have, not any specific app.  I have spent way more time on this than I should to prove this to myself.  I spent an entire day at one point loading apps 1 to 5 at a time... no problems.  Phone worked fine for a while... then the rebooting started.  It seems to be a memory allocation issue if I were to take a wild guess.

I have done MANY factory resets.  However, what I have found is that if you restart your phone numerous times it will eventually get to a solid state... may run for weeks before crashing again.  Motorola spent hours on the phone with me and even pushed a new version of the OS out to me... same problem though. 

Last time it happened I plugged it in.  Left it off for a few minutes then turned it on and came back to it about an hour later and all was good.... not sure there is any magic to that, but I am having trouble right now getting to a solid boot, so I may try it.

Good luck to all.  I am hoping that Ice Cream Sandwich comes out soon and solves the problem.

[jmillar99]

I have my third Moto Droid Razr with the same problem.  Does not seem to matter if you add apps or leave it factory fresh, it will go into the reset cycle.

Went in to the Verizon store and spoke to the manager today and he held the company line.  Stated that there is no problem and nothing on the internal VZW blogs.  He can have them send another phone out (would be the 4th) and can't seem to understand why I do not want another.  Needs to look up the definition of insanity.

Gonna call the regional manager and corporate folks to see if I can get this replaced.  Highly advise anyone not to buy this phone.

[B33]

For each of the phones you replaced did you use the same Sim for it. If that's So i would get another Sim Card an see if the Razr responds Better to it an when you get the Sim Avoid! Contact with Gold Area of it.

[randas78]

After my Razr doing quite well for 3 days last night, I plugged it in to my computer to back it up just in case...I had just moved the apps to the other partition (they call it media storage but isnt that what the sd card is for?  otherwise of the 16G internal memory you are wasting 8G of it!) anyway, I had not moved anything over before this but the phone was telling me repeatedly that I needed to move some of the apps so I did and it worked fine no restarting itself.  I plugged in to the computer and BAM that it was damn reboot screen as I held my breath and began to pray for this friggin phone to work it...didnt.  kept restarting (this is the THIRD SET)  I went to the store this morning and an awesome manager there named Nate traded my Razr straight up no restocking fee no nothing for a Galaxy Nexus.  Now he and I are BOTH praying that issue will not repeat itself for if it does I may have to jump ship on Android and go with an iphone (I feel so dirty for saying that).  I LOVE google and Chrome is my favorite browser so, I am really hoping I love this Nexus as much as that browser.  They are fully integrated with each other which is very cool.  I am installing all of my apps on it now and will then plug it in to add music to it and see how that goes but, yes I still am praying everytime I plug this phone in to the computer or everytime I take a damn call that it wont just cut out and keep rebooting!

[RocketPak]

I was having the same issue.

I found it to be an app from the amazon app store.  I haven't narrowed down which one.  But it appears on this phone they can cause it to stall and reboot.  Probably a memory leak as mine would have issues after 12-16 hours and reboot 5-6 time before running ok again.  Usually during the issue it would boot up with a black back ground and not let me change it.  Also sometimes would loop the boot animation till I did a force reboot.

[randas78]

Not sure if yours was the same issue but definitely has similar aspects. I

narrowed mine down to 1 of 2 things...1. moving the crap over to the media

storage area (it started a continuous reboot about 2 hours later) 2.

plugging it in to the computer all 3 times mine did the fatal dance of

reboot it was while it was plugged in to my computer. I got a REALLY GOOD

manager at the Verizon store and he offered me what ever phone I wanted

basically just to stop this issue understand of course I have been with

this store and Verizon for 11 years now and I run a business and my husband

is an Active Duty soldier (a HUGE deal up here in the Pacific Northwest) he

just wanted me to have something that would work for me as I wanted also.

SO, long story...we longer I guess =0) Is that 7 days ago I traded my Razr

in and since I could not stomach the thought of an iPhone at all I got the

Nexus and come to find out I LOVE IT! I love it MUCH MUCH more than the

Razr. I was so stuck in my Droid bubble (after having owned the OG Droid

that I loved) that I refused to hear about the Nexus that the sales chick

tried to talk to us about like I knew what I wanted and that was it. But

this Nexus is kicking the Razrs butt big time in my book. I love Chrome

and it totally syncs with it. Not to mention I don't ever back up my phone

(nothing) it all is SYNCED with my Google Profile...serioulsy?! I so did

not know about that before this mess (I read up on it after talking to the

manager on the phone (again Nathan from Puyallup Verizon store ROCKS) he

told me to study up and figure out which one I wanted so...I am VERY sorry

you are still having those issues with the Razr I feel for you completely

but I just couldn't deal and tagged out. Maybe you should give that a go

if it is possible...if not again I am sorry and I'll keep this e-mail in

the even I find something out that may help. Good Luck with your Razr...

[m524c]

I doubt it is any one app from the Amazon app store... only the fact that you (like many of us) load a lot of apps when we use the Amazon app store... because we get a free app every day...

The volume seems to be the issue.  Not any singular app.  If you find a particular app that seems to fix this them please post ASAP. 

[RocketPak]

That's a disappointment because my Droid R2D2 handled all those apps just

fine.

[spurs21]

Wow that's too bad, I had 200 apps on my Fascinate with no issues. Since I got the Maxx I didn't put all the apps on my phone that was on my last one, in fact I've only put 6 apps on the phone in addition to stock apps. Why would they put out a phone that can't handle a large volume of apps?

[m524c]

They pretend not to know of the issue... but I think they do, and are researching its cause.  I just think it is elusive.  It does seem related to moving apps to the media area as well...

[randas78]

As someone who repairs computers (software and hardware both) I can understand how it could be elusive, it did prove to be far too elusive for myself which is why I tapped out and traded phones, with 2 kids an AD soldier hubby and running a business I must have reliability I cannot doubt the technology I depend on to keep my life smooth.  I hope they find the cause and  fix soon for the rest of you though!