Update will download. but when it starts to unpack, it freezes after about 30%, then the phones shuts off and restarts. It then tells me the update failed. No reason, no suggestion.
There are no modifications to the phone. Any suggestions???
I don't want to mess with anything that I shouldn't.
I am also having this issue. RAZR 16GB running 6.12.181.XT912 on 2.3.6 and Webtop Version of WT-2.0.0-139. Phone was purchased new from Verizon and then received an update from .173 to .181 and has not been modified. I have performed the factory reset and formatted the Internal Memory. I have also booted into the Motorola boot menu and reset from there. Before the resets, I couldn't even get the download to complete, but after resets, download completes, but ALWAYS dies probably at the 30% mark of the yellow bar unpacking...icon goes from "updating" icon, to exclamation point, reboots, and says update failed.
Been trying this over and over since Friday night...it is now Sunday night.
Anybody have any ideas? Or does anybody know Verizon's stand on this?
I went through Verizon and then level 3 at Motorola. Verizon gladly
replaced the phone and overnighted me a new one. Call 4G tech support at
Verizon.
Shanda i would try a couple things 1 get Rid of your Apps all of them you can get them again after you install ICS Ok! Next Go into your Browser Tap Menu button-->Tap More-->Then Tap Settings-->Scroll down to Privacy then Tap all to Clear you Cookies and other Browser History once that is Done Scroll further Down and tap Reset to Default.
When that's Done Shanda and it goes back to were you are at the Google Home page Tap the Rectangle Box and it will say History under neath of it. If there is any History Clear all of it. Then Tap the Home Button.
Now try a Soft Reset Shanda after that give the Download another Try.. If it succeeds let it go through all the Steps i mean everything before you start seeing What's what on it.. If it Fails you may need to do a Factory Reset to clear some Files that may be Interfering with it. If you don't know how to do a F.R. take it to a Store and have a Rep or Manager Flash the Razr once that is Done then you should be able to Download the new OS. One thing to Remember Shanda you will need to Back your Contacts..
shanda2180 wrote:
Update will download. but when it starts to unpack, it freezes after about 30%, then the phones shuts off and restarts. It then tells me the update failed. No reason, no suggestion.
There are no modifications to the phone. Any suggestions???
I don't want to mess with anything that I shouldn't.
Have you looked at the amount of the Internal space is available? Check to see how much space is available, it sounds like it is close to being full once the download is complete.
Have to agree, it sounds like it may have space to download file but not enough space to extract and install...
+1
Hi, shanda2180-
I'm sorry the download is giving you a bit of trouble. Have you been able to get this corrected? It does sounds as though there is not enough memory to install the update. Keep in mind, the update itself is very large. Let us know so we can continue to assist!
Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport
Shanda2180,
Don't install ICS. Please read all the posts on this forum before you do. It has crippled my Razr Maxx making it a $300 paperweight. Seriously research ICS for Razr phones before you do because you can not go back to GingerBread and Verizon and Motorola can't or won't help with the issues. The fact that it won't unpack should tell you something about ICS on a Razr. Just my thoughts on the matter.
They are already replaced it...ICS loaded like a charm and is working
great...it was just a fluke with the phone not the software.
Also, both Verizon and Motorola were very helpful!
Did they replace your phone? I'm glad that it finally worked for you but understand mine worked great the first few days before the nightmare began. Don't get me wrong they were nice but had no idea how to fix the issues.
The phone and software are fine...its been almost a week...no hiccups. I
love ICS. And I love the Razr... Verizon has always been supportive.
..maybe if you provided some details...they would be able to help. If you
have not altered the phone or the software on it, more than likely they
will replace it if it's simply defective.
Yes Verizon replaced the phone overNight! The IEMI number was not showing
up in the old phone...? New one works perfect with ICS!
On Jul 9, 2012 8:02 PM, "shanda.and.aaron" <shanda.and.aaron@gmail.com>
Anubis7120 wrote:
Shanda2180,
Don't install ICS. Please read all the posts on this forum before you do. It has crippled my Razr Maxx making it a $300 paperweight. Seriously research ICS for Razr phones before you do because you can not go back to GingerBread and Verizon and Motorola can't or won't help with the issues. The fact that it won't unpack should tell you something about ICS on a Razr. Just my thoughts on the matter.
and your thoughts are based on what problems?
Poor reception and dropped calls and missed texts, from the same location that I hadn't had issues in the past. Apps, factory apps not aftermarket apps, turning on and off while the phone is just sitting on a desk. Making calls while the phone is just sitting on a desk. Locking up. This is after a soft reset and 2 factory resets. Don't get me wrong, I'm all about Motorola phones and Verizon. My Razr Maxx was the best phone I've ever owned when it was running GingerBread, I mean flawlessly perfect, but now it's truly a $300 paperweight.
Well I hate to hear that for you. Best of luck to you!
If you search almost any android forum (and the iPhone ones for that matter) for almost any phone, for almost any upgrade, you will always find posts with more explicit versions of "This latest update broke my phone" with details of just how useless their phone is now after the upgrade, and the carrier/phone vendor should be fined/shot/forced to give a new phone etc. Anubis many posts on this are a fairly mild example of this type.
This is then followed by a surprised number of other posters saying "No, it worked fine and is much better for me than the previous versions"
I went through this with 4 upgrades on the Droid 2 Global, each time I saw improvements for me, but for others is was a disaster. We never got a good reason for this difference, opinion divided between user error/apps loaded on each phone/individual variation in the handset. (Also, for this particular model, per Motorola, it had a very high rate of "modification" but that wasn't a distinguishing factor between failure and success either). I tend towards the last "some handsets have issues for some unknown reason" which doesn't much help if yours is one of the bad ones, but it does mean it is worth trying to get it replaced. My lesson learned was that the people reporting problems were probably not incompetent or liars, but those impacted should also remember that those saying "everything is great!" are also telling the truth!
The problem could easily be a installed software bug, this would explain why some has issues and others dont.... ICS is incompatible with a number of apps on the market so if you have any of these apps installed you take a chance of having issues..
Hard Resetting before a major update is always a wise thing in my book.
Start a new topic or ask questions in the open forum.
