Droid Razr M VZ Navigator crashing

[doordie25]

Ever since I bought VZ Navigator it will crash while driving, forcing me to pull over and reset the app and reapply my destination. During the crash the app turns gray with black blocks and no longer shows anything. It also happens when someone sends me a text, calls or an email is sent to my phone while driving. This will happen at least four times or more when going 50-200 miles. Its getting to the point to  where I will have to cancel VZ Nav and get an actual gps. Is there any way to fix this or get a refund since its been happening since I bought it.

[doordie25]

Unless its the NSA tracking me...seeing how Verizon and NSA go hand and hand

[SuzyQ]

You can cancel VZ Navigator, save the money, and use Google maps (probably came with the phone) and Google navigation to get you where you want to go.

[doordie25]

I swore never to use Google maps for anything. It always messes up and reroutes me when I get too close to parallel roads & spazzes out telling me to go twenty different directions in Pittsburgh when I'm on the route it predestined for me to go.

[vzw_customer_support]

Hi Doordie25,

That's not good! VZ Navigator is a great application for turn by turn directions, so lets get this fixed. Pleast go to settings>application manager>locate VZ Navigator> click on clear data>click on Force close>hit your home key>relaunch application. Keep me posted if you have are still having issues.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

[doordie25]

OK, might be a week to get back.

[narrite]

Back, for some reason it wont allow me to log into my original account. I still continues to crash while driving and its getting worse.

About 4+ times each time I travel it does this and now its beginning to force stop.

[vzw_customer_support]

Thank you for taking the time to follow up! I'm sorry to hear that the issue is still occurring. Do any other applications crash on your device? Are all locations services checked on the device? Settings > Locations Services.

YosefT_VZW
Follow us on Twitter @VZWSupport

[narrite]

I've done what you have written but it does the same thing as the picture above, but happened less than a few minutes this time. No other apps  crash or force stop like this. Everything worked perfect during the free trial and didn't start doing this until a little later after I subscribed.

[vzw_customer_support]

I appreciate you following those steps narrite! We've got a few more to go to get to the bottom of this. Please follow these steps http://vz.to/1nnsFtg . Then, run the app and keep us posted.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

[digbic]

I have this problem with google maps and the blue navigation app by that I mean when I update google maps it totally erases my navigation app from site on the phone and all of my stop history and my super familiarity with that app will disappear. Very frustrating and i thought it was gone until I went to VZ store and they eventually called direct to Motorola. Seems the google map updates would delete the app from the phone screen and all of my history. I had to proceed to delete all of the google map updates and then my regular app popped back up.  I use the navigation app.. (the blue triangle) everyday for work from the time I leave till I get home. Long story short I don't update google maps anymore and I had to call Motorola direct for that simple solution. Maybe they can help u with this issue too.

[narrite]

Sorry it took so long to get back. I just decided to get rid of the  app in general and get a gps. Thank you to everyone that helped