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EMAIL!!!!!!!!!!!!!!!!!

AMRACKER
Newbie
‎07-09-2012 01:54 PM

This is crazy!  I use my phone for business and depend on email more than anything else.  Ever since the ICS update, my email is spotty at best.  I can send but it will not receive.   The help center says it is a know problem and the fix should be out soon.  Just venting!!!  I left BB for the RAZR MAXX now I think I may have made a mistake..

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commonsense101
Specialist - Level 2
‎07-09-2012 03:24 PM

yah BB handles email better than any other OS

Did you try a 3rd party app like touchdown for your corp. email?

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AMRACKER
Newbie
In response to commonsense101
‎07-09-2012 03:29 PM

I did and it is working fine, tech support actually told me to do that until they resolve the issues.  Thanks!

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1tenner
Newbie
‎07-09-2012 07:31 PM

I was having problems with my email app on DROID RAZR after ICS OS update. Here is what I did to fix it.

Disable the gmail app to get the regular email app to work. Go in to apps, gmail app, force stop, uninstall updates, disable app. Then go back to the regular email app and set up your accounts. Something about the gmail app is overwriting or taking over the regular email app.

I just did this and was able to set up sync and 5 minute checks for both my comcast and hotmail accounts. Seems like it's working OK so far.

Also, I set up my hotmail account by selecting manual, not by selecting the windows live hotmail option.

Hope this helps. I was pretty frustrated (ok pissed) that I couldn't get email on my "smart" phone.

I'll post this in it's own thread, hopefully to help others too.

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AMRACKER
Newbie
In response to 1tenner
‎07-10-2012 01:11 PM

Thanks for the tip.  I tried it and it didn't work.  I guess we will just wait until all the bugs are fixed. 

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MankatoMN12
Contributor - Level 2
In response to AMRACKER
‎07-10-2012 01:18 PM

If you have Yahoo, download the Yahoo! Mail app, if Hotmail, download the Hotmail app... it will fix the problem. dont use the mail application that was preinstalled on the phone

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AMRACKER
Newbie
In response to MankatoMN12
‎07-10-2012 01:25 PM

Thanks.  I did for the yahoo account and it is better than before, I still miss emails from time to time.  I have my own domain for my business and my I.S. company have set it up every way possible.  That account has the worst problem.  This morning it started working fine for about 4 hours than just quit.  I got a random email this afternoon and that was it.  I did a factory reset yesterday, no difference.  Kinda missing old faithful, the BB.   

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Duewester
Contributor - Level 2
In response to AMRACKER
‎07-10-2012 02:02 PM

Do you use Exchange Server for e-mail at work?

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AMRACKER
Newbie
In response to Duewester
‎07-11-2012 02:00 PM

No, not yet.  However it has been working great all day today!

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B33
Legend
In response to AMRACKER
‎07-12-2012 05:11 AM

If your all still Having Issues with the Email this Might Help Take a Look at the Instructions Below:

You can Find this Info and Other Helpful Motorola Info by Visiting these Links i Provided Below:  b33Smiley Happy

https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8417

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/71992/p/30,6720,8417

How can I set up my email account?

Quick links
Community Advice

Follow the steps listed below to set up your personal email account or Exchange (corporate sync) email accounts.If for any reason, your email account is not listed here, or you are having problems with your email account, please contact your email provider for assistance.Adding an Email Account

  1. Open the Applications tray, tap My Accounts.
  2. Tap Add Account or Advanced setup > Add Account
  3. Tap Email  Accounts or Email
  4. Select an email account to add
  5. Enter the username and password. Some of the more popular email accounts will be able to set up automatically.
    • If you are unsuccessful with setting up your account automatically, touch Other from the email accounts screen and deselect automatically configure account by removing the checkmark. Use the chart listed below for the more popular email settings.
  6. Tap Next.
  7. Tap Incoming Server.
  8. Enter the appropriate information.
  9. Tap Outgoing Server.
  10. Enter the appropriate information.
  11. Tap Ok.
  12. Tap OK.

During the connection, you may be asked to complete a manual set-up if your email provider is not recognized, youremail address/password is incorrect, or if your email provider has restrictions on mobile email set-up. Please check with your email provider to obtain any of that detail. You will need your password, login name, POP3 or IMAP port, and server settings to complete a Manual set-up. If you have this information ready, proceed to next section regarding Manual setup. We have listed a chart of manual settings for some POP3/IMAP email providers at the bottom of this FAQ.

Delete or remove Email accountsThe process below describes how to delete all email accounts set-up under your Email application; not your Gmail application. You can only remove the Gmail account set-up under your Gmail application by completing a Factory Data Reset. To delete either your Personal or Exchange email account, follow these steps:

  1. From the home screen, tap Apps
  2. Tap My Accounts
  3. Touch the email account you wish to remove
  4. Touch Remove account

If you do not see you email account listed under My accounts, Logon to myverizon.com using the account tied to your phone. Once you are logged in, go to Sync & Connect accounts and delete any existing account. CLICK HERE to view example.

For Android 4.0 (Ice Cream Sandwich) users.Follow the steps listed below to set up your personal email account.If for any reason, your email account is not listed here, or you are having problems with your email account, please contact your email provider for assistance.Adding an Email Account

  1. From the home screen touch Image > Settings > Accounts & Sync
  2. Tap Add Account > Email
    Image
  3. Select an email account to add.If your email provider is not listed or you would like to manually set up your account, touch Other from the email accounts screen.
    Image
  4. Enter the username and password. Some of the more popular email accounts will be able to set up automatically.
    • If you are unsuccessful with setting up your account automatically, touch Other from the email accounts, enter your email address and password and touch Manual Set up.
      Image
      Select your account type
      Image

    • Use the chart listed below for the more popular email settings.

Some common ISP / Email provider manual settings.Click on ISP name link for more detailed set-up instructions:

POP3/IMAPAccountServerTypeIncoming ServerIncoming PortUsesecureserverVerifyCert.Outgoing ServerOutgoingPortUse secureserverVerifyCert.
Aim.comIMAP4imap.aim.com993 (or 143)YesYessmtp.aim.com465 (or 587)YesYes
aol.comIMAP4imap.aol.com993 (or 143)YesYessmtp.aol.com465 (or 587)YesYes
Aim.comPOP3pop.aim.com995YesYessmtp.aim.com587YesYes
aol.comPOP3pop.aol.com995YesYessmtp.aol.com587YesYes
att.netPOP3pop.att.yahoo.com995YesYessmtp.att.yahoo.com465YesYes
bellsouth.netPOP3pop.att.yahoo.com995YesYessmtp.att.yahoo.com465YesYes
charter.netIMAP4mobile.charter.net993NoNomobile.charter.net587NoNo
charter.netPOP3mail.charterinternet.com110NoNosmtp.charterinternet.com25NoNo
comcast.netPOP3mail.comcast.net995 (or 110)NoNosmtp.comcast.net587NoNo
cox.netPOP3varies by location995 (or 110)YesYesvaries by location587 (or 465)NoNo
earthlink.netPOP3pop.earthlink.net110NoNosmtpauth.earthlink.net587 (or 25)NoNo
excite.comPOP3pop3.excite.com110NoYessmtp.excite.com25 (or 587)NoYes
flash.netPOP3pop.att.yahoo.com995YesYessmtp.att.yahoo.com465YesYes
gmailIMAP4imap.gmail.com993YesYessmtp.gmail.com465YesYes
Go Daddy AccountsPOP3pop.secureserver.net995 (or 110 w/out Secure connection)YesYessmtpout.secureserver.net465 (or 25 w/out Secure connection)YesYes
hotmailPOP3pop3.live.com995YesYessmtp.live.com587NoYes
lycos.comPOP3pop.mail.lycos.com110NoYessmtp.mail.lycos.com25 (or 587)NoYes
macIMAP4mail.mac.com993YesYessmtp.mac.com25 (or 587)NoNo
meIMAP4mail.me.com993YesYessmtp.me.com25 (or 587) NoYes
mindspringPOP3pop.mindspring.com110NoNosmtpauth.earthlink.net587 (or 25)NoNo
msn.comPOP3pop3.live.com995YesYessmtp.live.com587NoYes
netzero.netPOP3pop.netzero.com110NoYesauthsmtp.netzero.com587NoYes
optonlinePOP3mail.optonline.net110NoNomail.optonline.net587NoNo
pacbell.netPOP3pop.att.yahoo.com995YesYessmtp.att.yahoo.com465YesYes
RoadrunnerPOP3varies by location110NoNovaries by location587 (or 25)NoNo
sbcglobal.netPOP3pop.att.yahoo.com995YesYessmtp.att.yahoo.com465YesYes
snet.netPOP3pop.att.yahoo.com995YesYessmtp.att.yahoo.com465YesYes
swbell.netPOP3pop.att.yahoo.com995YesYessmtp.att.yahoo.com465YesYes
verizon.netPOP3incoming.verizon.net110NoYesoutgoing.verizon.net25 (or 587)NoYes
windstream.netPOP3pop.windstream.net110NoNosmtp.windstream.net587YesYes
yahoo.comIMAP4imap.mail.yahoo.com143NoNosmtp.mobile.mail.yahoo.com587NoYes

  • Emails may reappear according to your POP3 email settings. Use a computer to enable the "Delete from server" option on your email provider settings if using a POP3 service.
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