FOR CUSTOMERS THAT ARE NEW TO THE RAZR / RAZR MAXX

[B33]

This is a Quick Help Guide for ones that Have the New Razr /Razr Maxx an it Freezes or Locks Up?   b33

What should I do if my phone freezes or locks up?

In the unlikely event that your device becomes unresponsive, try a force reboot.

Press and hold the power key + volume down key for 10 seconds to perform a force reboot on the device.

Note: Data on your phone will not be deleted.

There are a few things that might be causing your phone to freeze or act sluggish. It is important to pay attention to how often handset has this behavior when troubleshooting. Consistent screen freezes that never go away even after power cycle might be signs that repair is needed or that the handset might need to be reset.

Keep in mind:

• Your handset can be sluggish initially after power up, so make sure handset has time to register with your cellular network and load up applications and widgets before being concerned.
• Pulling up attachments from Emails can take up to minute or so to come onscreen.If screen or handset operations are freezing often, try the following to correct the issue: Make sure you have the latest software installed. The latest software release will always ensure you have the latest performance enhancing updates for your DROID RAZR MAXX phone. You can check to see if your phone has the latest software by following the steps below:Checking for the latest software For more information on latest software updates, visit www.motorola.com/mydroidrazr and click on the link undersoftware updates and drivers. If you continue to experience issues, performing a Factory Data Reset.Factory Data Reset is a tool used to remove everything that was imported, added or installed on the device. Keep in mind, when using this feature everything is deleted. Nothing stored on the MicroSD or the internal phone storage will be affected unless you choose to erase it as well.Factory Data Reset
  1. Turn the phone off and then on, let handset settle in idle mode for several minutes and then repeat activity prior to freezing to try and duplicate issue.
  2. Make sure your battery is fully charged.
  3. If you recently downloaded any item before the sluggish behavior, such as a game or application, try to uninstall the item.
  1. Touch the app tab, in the home screen to open the app menu
  2. Tap Settings.
  3. Tap About Phone.
  4. Tap System Updates.
  5. If there is a software update available, select Update to download the latest software release.
  • From the screen of your phone, press the Menu button
  • Tap Settings.
  • Scroll down and tap Privacy       
  • Tap Factory Data Reset
  • Check Erase internal storage if you would like to erase all the data on the phone internal storage such as applications, music, movies or photos.
  • Tap Reset Phone

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