Failure of Droid Razr Maxx bluetooth connecting to PC

delenamc
Newbie

I can get the phone to pair with my pc via bluetooth but it cannot load the appropriate drivers and fails to connect. What's the fix?

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B33
Legend

On issue it's probably best using the USB Cable to connect and set up Your drivers..

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delenamc
Newbie

That doesn’t work. Drivers download but fail to properly install.

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breezex
Specialist - Level 3

Take a look at:

https://community.verizonwireless.com/thread/675207

and see if it may be what you need.

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delenamc
Newbie

Thanks. I’ll check this out when I get a few minutes. It looks fairly involved.

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delenamc
Newbie

This did not work. Drivers download but cannot install. That’s the same thing that happens when I pair them.

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B33
Legend

Have a Look at these Instructions and see if they can Help Ya..  b33

Your phone can connect to other devices wirelessly, using Stereo Bluetooth® technology Class 2, v4.0 LE + EDR  technology with several Bluetooth® Profiles.

Quick links

Instructions for Android 4.X (Ice Cream Sandwich) users

Turn on and connect to a Bluetooth device  

Reconnect devices

Disconnect devices  

Changing the phone name  

Supported Bluetooth Profiles

MotoSpeak FAQs and information   

Turn on and connect to a Bluetooth device

To turn on and connect a Bluetooth hands-free headset(s), car kit(s), or other Bluetooth devices:

  1. On the Home screen, press the Menu key
  2. Tap Settings
  3. Tap Wireless & networks
  4. Touch Bluetooth to turn it On
  5. Touch Bluetooth settings
  6. Touch Scan for devices (make sure your device is in pairing mode)
  7. Your phone scans for available Bluetooth devices
  8. Touch the Bluetooth device to select it
  9. Type the PIN if needed (PIN is usually 0000 or 1234)
  10. Touch the device name again to connect to it. (If it doesn't automatically)

Tip: If your device is not connecting to the Bluetooth accessory, it is recommended that you try to reset the Bluetooth device. Check your accessory user guide for reset details.


Reconnect devices
In order to automatically reconnect your phone with a paired device, simply turn on the device.
To manually reconnect your phone with a paired device, touch the device name in the Bluetooth devices list.


Disconnect devices
In order to automatically disconnect your phone from a paired device, simply turn off the device.
To manually disconnect your phone from a paired device, touch the device name in the devices list, then press Menu >Disconnect.


Changing the phone nameThe phone name identifies your phone in a Bluetooth network. Default name is usually "Motorola Phone"

  1. Make sure that you have turned Bluetooth on (See steps above)
  2. On the Wireless & networks settings screen, touch Bluetooth settings > Device name
  3. Enter the name for your phone in the dialog box, then touch OK


Supported Bluetooth ProfilesYour Motorola DROID RAZR uses Stereo Bluetooth® technology Class 2, v4.0 LE + EDR.The following Bluetooth profiles are supported:
  • A2DP,
  • AVRCP,
  • BIP,
  • BPP,
  • DUN,
  • FTP,
  • GAP,
  • GAVDP,
  • GOEP,
  • HFP,
  • HID,
  • HSP,
  • OPP,
  • PAN,
  • PBAP,
  • SPP

For Android 4.X (Ice Cream Sandwich) users.

TURN BLUETOOTH POWER ON OR OFF

Touch Menu  > System settings, then touch the Bluetooth power switch to turn it  or .Note: To extend battery life, turn off Bluetooth power when not in use.

CONNECT NEW BLUETOOTH DEVICES

Note: This feature requires an optional accessory.To connect with a new Bluetooth headset or other device, you need to pair with it. You only need to do this once for each device—to connect again, just turn on the device.
  1. Make sure the Bluetooth device you are pairing with is in discoverable mode.Note: Refer to the guide that came with the Bluetooth device for details.
  2. Touch Menu  > System settings > Bluetooth.
  3. Touch the Bluetooth power switch to turn it  and scan. If Bluetooth power is already on, touch SEARCH FOR DEVICES.
  4. Touch a device to connect.
  5. If necessary, touch OK, or enter the device passkey (like 0000) to connect to the device. When the device is connected, the Bluetooth connected indicator  appears in the status bar.

Note: Using a mobile device or accessory while driving may cause distraction and may be illegal. Always obey the laws and drive safely.

RECONNECT DEVICES

To automatically reconnect your smartphone with a paired device, simply turn on the device.

To manually reconnect your smartphone with a paired device, touch the device name in the AVAILABLE DEVICES list.

DISCONNECT DEVICES

To automatically disconnect your smartphone from a paired device, simply turn off the device.

To manually disconnect your smartphone from a paired device, touch the device name in the devices list, then touch OK.

CHANGE DEVICE NAME

Touch Menu  > System settings > Bluetooth, turn Bluetooth power on, then touch Menu  > Rename phone. Enter a name and touch OK.

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delenamc
Newbie

I can pair the two devices without a problem. In that process the pc tells me it is downloading drivers but then I get an error message that installation of the drivers failed. The two devices are not able to connect.

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breezex
Specialist - Level 3

Uninstall all the drivers for your PC bluetooth device and then re install them afresh. If you do a right click on the "Computer" icon on your desktop and then select "device Manager" are there any flags on devices not operating correctly?  Correct those problems too.

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B33
Legend

There Not Talking to Each Other) then i would revert to the USB instead...

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Wildman
Legend

What drivers are failing and are you following the instructions listed in link, the system wont install the drivers on its own, you have to direct them to the driver and then allow it to install even after it says its not supported..

This should work without issues..

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B33
Legend

That's Correct mine Hooked on the First Hook Up)  With the USB Cable

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Wildman
Legend

I use the usb as a last resort with my device, I use bluetooth all the time and when not using bluetooth I am using NFC or wify transfer.

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B33
Legend

Well with my old Titan of a Computer Wildman USB is really my only choice when i do use it and that hasn't been in six months but i thought if the Op couldn't get it to Go with B.T. he or she could use USB as Last resort.. Smiley Happy b

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delenamc
Newbie

If they are connected via USB they are fine. When I paired them via Bluetooth the downloading and installation of drivers happened automatically – I wasn’t given anything to respond to. I’m not sure where I would find those drivers in order to uninstall them but I did go to the devices and uninstalled my Bluetooth independent device (a Bluetooth gizmo that plugs into a USB port on my 2 year old computer with Windows 7.) I couldn’t get my Droid X to connect via Bluetooth either. I’d just prefer to send the MANY pics I take of my dogs to my computer without having to drag out cables all the time.

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breezex
Specialist - Level 3

Some of the Bluetooth-USB plugin gizzmos just will not work with all Bluetooth devices no matter how hard you try.  If you really want to get Bluetooth working and USB is not a good alternative for you, then give up on the Bluetooth adapter that you have and do a google search for a Bluetooth adapter that will work with your phone and Windows OS version.  I'm sure someone someplace has reported success with a particular device.  Usually the small button adapters are less than $15, many less than $10.

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Wildman
Legend

If you right click on "Computer" and go to "Properties" you most likely see a usually 2 drivers that did not load (These will have a yellow or red asterisks), you should be able to install these drivers by following the instructions posted at https://community.verizonwireless.com/thread/675207.

This is a common issue when loading a mobile device with bluetooth, it loads the basic drivers but not the more technical drivers to be able to push files and audio and voice communication.

Follow the instructions exactly and your issue should be resolved.

delenamc
Newbie

Nope, no red or yellow asterisks, no drivers listed. Here is a shot of what I see.

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Wildman
Legend

That's a strange one, it looks like all drivers are installed that is needed, I am surprised you are still having issues...   Is the bluetooth you are using a usb dongle or a built-in bluetooth unit?

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delenamc
Newbie

It’s a USB dongle. I’m guessing you think that’s the problem?

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smashogre
Specialist - Level 1

Mine is a generic USB as well. "Generic" is really a misnomer, the radios are pretty much all made by the same companies - it's how they're packaged and marketed. I bought 3-4 of the ones I have for like $3 a pop and it works...but the key for me was doing the windows Mobile Device Center install - nothing working until then.

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