Got a new razor, phn locked asking for a password for ecruption storage. I never set one.

[queenb33251]

Im locked out of my new phone, can't make a call out only to emergency. I did a master reset but did nothing. I'm so upset right now.

[vzw_customer_support]

Oh no queenb33251! Being locked out of your phone is no good! I can understand how you would be mad. If I may ask, did you get your device unlocked at all? Was this the password for Gmail or something different? Please keep us posted if you need any other assistance.

Thanks!
MichelleG_VZW

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