Has anyone lost the sound while using the Bluetooth

[florida1960]

I have recentlay lost the ability to hear any phone conversation while connecting through Bluetooth. Both in my car and with a regular bluetooth earpiece the phone indicates that it is paired with the device but when making a call there is no sound. Has anyone experieinced this? I have a RAZR M just purcahed in December 2012.

[vzw_customer_support]

Hi Florida1960,

I am sad to hear about the problems you are having with your Razr M. Bluetooth is a very important function nowadays.  Let's get this fixed for you.  Have you tried to delete the profiles for the paired devices? When you go to Bluetooth you will see your devices listed, press and hold them then delete.  I would also recommend powering the phone off and then on after deleting them.  If the problem still persists, please send us a private message with your number so we can reach out to you. I hope this helps.

Thanks,

BobbyS_VZWSupport
Follow us on Twitter @VZWSupport

[whbrittain]

I am having the same problems.  Whenever I connect to a Bluetooth receiver  my phone turns the media volume all the way down.  Today I was watching my phone and when it connected to my car a message popped up for a few seconds saying that the volume was turned down to protect my hearing.  Hopefully Verizon has a fix for this.  I have tried two different apps to control the volume settings but the OS still takes control.

[B33]

Just on Hunch have you Uninstalled Google's Play App and then disabled the Updates Try doing that and then Perform a Power Cycle and see if it Restores the Volume back to what it was..

[whbrittain]

I have Google Play app disabled for some months now. It can't handle my music collection.  I have been using Poweramp instead.  I am look to find which app is giving me the message about protecting my hearing and then turning down the media volume.

[B33]

It could be the Built in player you might check that)  On my Razr's i have the setting on the built in player all off that's for the Speaker and the for the Headset i use EQ App for my music and since Gingerbread OS EQ has said to disable the internal player so that's what i'v done and have had now issues so far..

[whbrittain]

I found the problem.  In the 4.1.2 Android update is an app called AcousticWarning.  It is evidently required by the EU nations, but not in the US.  Even though this is a US phone Verizon didn't turn it off.  It runs as a system tool at startup and anytime you start an app that outputs through either the headphone jack or bluetooth automatically turns the volume down a bunch and posts a warning on the screen.  I use Blutooth so I had never seen this warning as my phone is in my pocket.  I suspect that you would have to root your phone to turn it off.  Really sucks.  It is also dangerous as it requires you to mess with your phone when you should be driving.

[B33]

Hum.. Well that's  Stinker  but Glad you found it & thanks for posting Back.. b

[Mss2]

Thanks for posting this solution, my issue is now solved. 

[vzw_customer_support]

Hi Mss2,

Woo Hoo! I am so excited to hear that your issue has been resolved. Let us know if you need any additional assistance.

Thanks,
Pamela_VZW
Please follow us on twitter @VZWSupport

[whbrittain]

The issue has not been resolved.  The reason for the problem has been resolved.  But the problem still exists.  The EU requires this app, but it is going to cause an accident one of these days.  Pamela_VXW, if you had read this thread you would be aware of this problem.  Give us an answer to dealing with this problem, not "Woo Hoo!"

Thank you.

[B33]

Easy there whbrittain) As Pamela though i thought as well you found the Solution: I have that written down below! So I'll keep Looking on my Razr Maxx's I disabled what i thought was the Feature and it worked for me)

But the reason they may have put and left that feature in place is so WE customers don't shocked in the Ear sort of speak by Loud  or  Extremely Loud Sound's mainly Music!

( I found the problem.  In the 4.1.2 Android update is an app called AcousticWarning.)

[whbrittain]

No,  AcousticWarning is the problem, not the solution.  I spent about a hour on the telephone with Verizon tech support and they transferred me to Motorola tech support and they all told me that as it is a preinstalled app there is nothing that they can do.  I find this kind of attitude toward consumers awful.  It seems to be more and more prevalent in very big businesses.  Verizon did admit that they have seen quite a few complaints about the volume suddenly dropping while people are using their Razr M with bluetooth connectivity to their car or headset.  But they put the blame on Motorola and Motorola apparently doesn't feel the need to fix the problem.

[B33]

Well sometimes even though we don't Like what were Dealt with on these phones we have to put up with it any Way it's Just like I'm Scanner Listener have been for 28 years listening to the Same P.D. and S.O. well over a Year ago they moved to the new Digital System so to Listen I got a New Digital Radio to Continue my listening Hobby as i have down through the years! But the two agencies have a Nice new feature that's built in there System that they can flip on and it's called Encryption and when they fill the need they flip it on you can't hear Nothing and there's Know way getting around it.

So with the phone as they are or the OS's that update them to what they are And in the Scanner World with things going More Digital and some or Many Agencies moving to Encryption i guess we Just have to Deal with it as Good as we possibly Can..