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jody22
Newbie

My child has locked my phone up and i have tried to recover my google account but still can not get my phone to unlock

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vzw_customer_support
Customer Service Rep

Hi jody22,

I definitely know that feeling. I too have had to go thru this after my child locked my phone. If you are not able to access your phone even after trying to recover your password thru Google, we would need to Master Reset your device. Please follow these steps to complete the alternate Master Reset. http://bit.ly/UjyLK1  Let us know if you if you have any other questions.

NidiaA_VZW

Please follow us on Twitter @vzwsupport

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