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How do I change my network settings?

charris71
Newbie
‎01-19-2013 11:15 AM

My boyfriend changed my settings limiting me to data usage can someone explain how to fix this.

Thank you

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tikibar1
Community Leader
Community Leader
‎01-19-2013 11:40 AM

If you mean he turned off your wi-fi, then go to menu > system settings, then press the 'on' button next to wi-fi.

If you mean he set a data threshold, then to go menu > system settings > data usage, ensure mobile data is turned on, then slide the bars on the graph to wherever you want your thresholds set.

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vzw_customer_support
Customer Service Rep
‎01-23-2013 11:21 AM

Hi charris71,

Let's get to the bottom of this! In addition to what tikibar1 mentioned, a Usage Control feature may be in place. Here are the details of Usage Control:http://bit.ly/149qrV0. Do you receive an error message when you attempt to make connection when you are not connected via wi-fi? I look forward to hearing from you soon.


Thanks for your contribution to our community forums,

AyaniB_VZWSupport

Follow us on Twitter @VZWSupport

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