How do I turn off Explore by Touch?

[jwg930]

this is on a Razr Maxx with March 2013 update.  Was exploring device and activated Explore by Touch and Talkback on what I thought was a demo.  Now I cannot get it off and it limits access to many areas.  How can I get this app turned off?  It also sporadically does not send emails and text messages.  I now have 6 that show  not sent and no apparant way to open, stop, delete or otherwise access them.

[tikibar1 · Accepted solution]

Explore by Touch is available only if TalkBack is on.  To turn them off, go to Settings > Accessibility.

[jwg930]

Hello Tikibar1,

Your suggestion would work if the system would let me go beyond the first

screen.  I cannot scroll down to Accessibility.  I cannot scroll through

emails, When you tap on an icon, the voice tells you what it is and then

when you tap it twice it will open.  That is where all further activity

ceases.  The Settings screen opens showing 13 of 31 items and that is as far

as I can go.  I can tap and open the 13 icons in view, but cannot get to any

of the other icons to open them.  Nothing seems to work.  No amount of

tapping, holding still and trying to scroll or sweep.  I have turned off the

phone and turned back on with no change. 

I am at a loss.

Best Regards,

Jim

<< Private information removed to comply with >>

Message was edited by: Verizon Moderator

[tikibar1]

Please don't post all your personal info. on this public forum; it's against the forum's Terms of Service.

[jwg930]

I did not post my personal info.  The email I received from you said to reply to the email or go to the post to reply.  I replied to your email not knowing it would post. 

[tikibar1]

Not a problem, the Moderators will strip off the personal info. and re-post it.  Yep, unfortunately, when folks reply via the e-mails, e-mail addresses and signatures show up in the posts ... it's best to just come to the forum and post via the 'reply' button.

I haven't run across anyone else turning on the Explore by Touch feature.  From what you're describing, turning it off may be problematic ... hopefully you can avoid a factory reset.  I'm seeing what I can find elsewhere and will re-post in a bit.

[tikibar1]

See if this works; according to this site:

http://support.google.com/android/bin/answer.py?hl=en&answer=2492750

you should be able to scroll if you swipe with two fingers.

[jakatax]

The two finger scroll helped me get to my settings.  Thank you for that great advice.  I'm not sure why I was just notified about this feature today but it's the WORST thing EVER!!!!  Don't be duped people, DO NOT ENABLE this.

[B33]

Yea re-leasing that stuff can get looked at by others Yuk you did the Right thing by removing it..  Howdy Tiki