How do I unlock my phone using touchless control by speaking my PIN?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I just recently got my Droid Maxx & I am enjoying most of the features. I have set up & trained the launch phrase "Ok Google Now". I have set a PIN code for security to unlock the phone. I have the box checked that says "Speak PIN to unlock". But it still won't unlock by voice. I still have to type in my PIN, which can be dangerous while driving. When I say "Ok Google Now, unlock phone" I get the launch phrase sound (so I know it heard me), but then the PIN pad appears. If I type in my PIN, then it goes to a google search screen that has lists of articles & web pages about "unlocking phone".
What am I doing wrong? What do I need to do to get my phone to unlock by speaking my PIN?
Thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Help is here! I definitely want you to be able to use all the functions on your phone. Have you ever been able to unlock your phone using touch less controls http://www.verizonwireless.com/support/knowledge-base-85358/? What software version are you running http://www.verizonwireless.com/support/knowledge-base-83028/?
JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for your response. I have not been able to unlock my phone using touchless controls since I got the phone last week. I have done the train launch phrase & have all of the necessary boxes checked. And I'm able to use touchless control for all of the other options, just not unlock my phone by speaking PIN.
I am using system version 24.3.7.obake-maxx_verizon.Verizon.en.US
The touchless control version is 4.3.14.1 (a6a382a)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm eager to help you with your touchless controls. I found a resource on Motorola's website that will help, since it offers visual aids and shows you the steps on how to train it to learn your voice: http://bit.ly/1O0Fvid
ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you, but I have already followed all of those steps. Everything works except for unlocking my phone by speaking the PIN. I didn't find anything on the link you shared that explains how to get that function to work.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My original problem, unlocking my phone by speaking PIN, DOES NOT work. Nothing has changed.
I have had the touchless controls set up since I got the phone & it has worked except for unlocking my phone by speaking PIN.
Here is a screenshot, showing that it's all set up correctly, but I still cannot unlock my phone by speaking the PIN. How do I correct this problem?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
DionM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks,
The build number is SU6-7
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you. I followed all of those steps, but it's still not allowing me to unlock my phone by speaking the PIN. Is there a certain phrase I should be saying? When it's locked & I ask it to send a text message to someone, the PIN screen appears, but I have to manually type in the pin.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey folks, I'm glad I found this thread. I've had my Droid Maxx for about a year and have been able to unlock by saying my PIN ever since I got it. It has always worked fine... until recently, like starting around April, 2015. Like the original poster, I have gone through every setting many times, force stopped, cleared cache, all that stuff... It still doesn't work. I suspect it's another update-related bug, which happens once in a while (Thanks Google). OK, so what should we try next, and no more scripted answers about following the original instructions, we've already tried that.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Keith,
You might be on to something, since I just got my Droid Maxx in April 2015. There may have been an update or something to cause this feature to no longer work.
And I agree, no more scripted answers. I have gone through all of the steps, numerous times & as my previous screen shot shows, I have everything set correctly. It would be nice if this feature worked.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I, too, was initially able to unlock my Droid Maxx by speaking the PIN , and then it quit working.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Are there no solutions to this problem? It's been 3 weeks since I first posted about this issue & a week since any response from Verizon.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I just got my Maxx a week ago and was contemplating setting up the Touchless controls. Think I'll wait and see how this thread develops. At this point it appears they don't have an answer or, they're hoping we'll just go away.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Rest assured, it has worked perfectly in the past; and it's awesome when it works! Google just need to un-screw-up whatever they screwed-up, probably an update bug. It's been a few months now; joke's over, give back the touchless control.
From:"MaxxDaddy1" <forums@verizonwireless.com>
Date:Mon, May 11, 2015 at 5:42 PM
Subject:[DROID MAXX] - How do I unlock my phone using touchless control by speaking my PIN?

A message from the Verizon Wireless Community
    
How do I unlock my phone using touchless control by speaking my PIN?
created by MaxxDaddy1 in DROID MAXX - View the full discussion
I just got my Maxx a week ago and was contemplating setting up the Touchless controls. Think I'll wait and see how this thread develops. At this point it appears they don't have an answer or, they're hoping we'll just go away.
Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community
Start a new discussion in DROID MAXX by email or at Verizon Wireless Community
© 2014 Verizon WirelessVerizon Wireless | One Verizon Way | Mail Code: 180WVB | Basking Ridge, NJ 07920Not interested in these emails anymore, or want to change how often they come? Update your email preferences by visiting https://community.verizonwireless.com/user-preferences!input.jspa. We respect your privacy. Please review our privacy policy for more information
about click activity with Verizon Wireless and links included in this email.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
You should call Motorola on this one if you want answers and solutions to fixing the problem. If it's a feature through touchless controls Verizon will definitely not be able to fix it at this point. You can factory reset your phone or clear the cache partition, but I'm not sure it would do much help. This can be software related too, I'd call my manufacturer.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Update: I installed the No Lock app. Problem solved.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
There shouldn't be a need for an additional app, since this function is supposed to work on its own.
I'm glad you got it working for yourself though.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I agree. However, I am somewhat of an impatient old coot. Have a wonderful day.
