How do I unlock my phone using touchless control by speaking my PIN?

[idgyedgy]

I just recently got my Droid Maxx & I am enjoying most of the features. I have set up & trained the launch phrase "Ok Google Now".  I have set a PIN code for security to unlock the phone.  I have the box checked that says "Speak PIN to unlock".  But it still won't unlock by voice. I still have to type in my PIN, which can be dangerous while driving. When I say "Ok Google Now, unlock phone" I get the launch phrase sound (so I know it heard me), but then the PIN pad appears.  If I type in my PIN, then it goes to a google search screen that has lists of articles & web pages about "unlocking phone". 

What am I doing wrong?  What do I need to do to get my phone to unlock by speaking my PIN?

Thanks!

[vzw_customer_support]

idgyedgy,

Help is here! I definitely want you to be able to use all the functions on your phone. Have you ever been able to unlock your phone using touch less controls http://www.verizonwireless.com/support/knowledge-base-85358/? What software version are you running http://www.verizonwireless.com/support/knowledge-base-83028/?

JohnB_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[idgyedgy]

Thank you for your response.  I have not been able to unlock my phone using touchless controls since I got the phone last week.  I have done the train launch phrase & have all of the necessary boxes checked.  And I'm able to use touchless control for all of the other options, just not unlock my phone by speaking PIN.

I am using system version 24.3.7.obake-maxx_verizon.Verizon.en.US

The touchless control version is 4.3.14.1 (a6a382a)

[vzw_customer_support]

Hello idgyedgy!

I'm eager to help you with your touchless controls. I found a resource on Motorola's website that will help, since it offers visual aids and shows you the steps on how to train it to learn your voice:  http://bit.ly/1O0Fvid

ChristinaB_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[idgyedgy]

Thank you, but I have already followed all of those steps.  Everything works except for unlocking my phone by speaking the PIN. I didn't find anything on the link you shared that explains how to get that function to work.

[vzw_customer_support]

I'm glad to see that all works now idgyedgy! I want the touchless feature to work for you also! Please visit this link http://spr.ly/6587fVgX and make sure that you tap on Train Launch Phrase at step number 4.

AntonioC_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[idgyedgy]

My original problem, unlocking my phone by speaking PIN, DOES NOT work.  Nothing has changed.

I have had the touchless controls set up since I got the phone & it has worked except for unlocking my phone by speaking PIN. 

Here is a screenshot, showing that it's all set up correctly, but I still cannot unlock my phone by speaking the PIN.  How do I correct this problem? 

[vzw_customer_support]

I regret that we misunderstood you, idgyedgy! Let's continue to work this matter. Please confirm the software version of  your device. Go to Settings> About phone> Build number. Post the number here, please!

DionM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[idgyedgy]

Thanks,

The build number is SU6-7

[vzw_customer_support]

idgyedgy, Thank you so much for those details. I want to make sure we get this feature working to unlock your phone with a pin. Looks like everything is up to date. I would like to see if we can try to clear the app cache on this feature. Can you please go into Settings, Apps, Slide the screen to the left to the ALL section, scroll through to locate "Touchless Control" and do force stop, clear data, and clear cache. Then exit out to go back to the main screen. Then go back into settings, touchless control and re-try setting it back up for us and re-test. Please keep us posted.

KevinR_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[idgyedgy]

Thank you. I followed all of those steps, but it's still not allowing me to unlock my phone by speaking the PIN.  Is there a certain phrase I should be saying?  When it's locked & I ask it to send a text message to someone, the PIN screen appears, but I have to manually type in the pin. 

[Keith1966]

Hey folks, I'm glad I found this thread.  I've had my Droid Maxx for about a year and have been able to unlock by saying my PIN ever since I got it.  It has always worked fine... until recently, like starting around April, 2015.  Like the original poster, I have gone through every setting many times, force stopped, cleared cache, all that stuff... It still doesn't work.  I suspect it's another update-related bug, which happens once in a while (Thanks Google).  OK, so what should we try next, and no more scripted answers about following the original instructions, we've already tried that.

[idgyedgy]

Hi Keith,

You might be on to something, since I just got my Droid Maxx in April 2015.  There may have been an update or something to cause this feature to no longer work.

And I agree, no more scripted answers. I have gone through all of the steps, numerous times & as my previous screen shot shows, I have everything set correctly.  It would be nice if this feature worked. 

[Owlette]

I, too, was initially able to unlock my Droid Maxx by speaking the PIN , and then it quit working.

[idgyedgy]

Are there no solutions to this problem?  It's been 3 weeks since I first posted about this issue & a week since any response from Verizon. 

[MaxxDaddy1]

I just got my Maxx a week ago and was contemplating setting up the Touchless controls. Think I'll wait and see how this thread develops. At this point it appears they don't have an answer or, they're hoping we'll just go away.

[Keith1966]

Rest assured, it has worked perfectly in the past; and it's awesome when it works!  Google just need to un-screw-up whatever they screwed-up, probably an update bug.  It's been a few months now; joke's over, give back the touchless control.

From:"MaxxDaddy1" <forums@verizonwireless.com>

Date:Mon, May 11, 2015 at 5:42 PM

Subject:[DROID MAXX] - How do I unlock my phone using touchless control by speaking my PIN?



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How do I unlock my phone using touchless control by speaking my PIN?

created by MaxxDaddy1 in DROID MAXX - View the full discussion

I just got my Maxx a week ago and was contemplating setting up the Touchless controls. Think I'll wait and see how this thread develops. At this point it appears they don't have an answer or, they're hoping we'll just go away.

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[TheNatural]

You should call Motorola on this one if you want answers and solutions to fixing the problem. If it's a feature through touchless controls Verizon will definitely not be able to fix it at this point. You can factory reset your phone or clear the cache partition, but I'm not sure it would do much help. This can be software related too, I'd call my manufacturer.

[MaxxDaddy1]

Update: I installed the No Lock app. Problem solved.

[idgyedgy]

There shouldn't be a need for an additional app, since this function is supposed to work on its own. 

I'm glad you got it working for yourself though. 

[MaxxDaddy1]

I agree. However, I am somewhat of an impatient old coot. Have a wonderful day.