I do not recive group messages.It showes there is a new message but i when i open my messages it shows nothing.

[beezach]

please help me

[nicholasbranson]

have you tried turning off wifi? group messages are considered mms, and generally won't download through wifi, needs to go through cellular data.

[beezach]

I don't use wifi

[vzw_customer_support]

beezach, Receiving all of your messages are important, indeed! As
nicholasbranson metioned, having Wifi turned on, will effect the success of group and picture messages. I am glad he advised to ensure this feature is off!

Let's figure this out. Which text application are you using when trying to receive group messages - the one that came preinstalled with your Droid RAZR or a 3rd party downloaded app? Are you able to send group and picture messages, successfully? Please share more details so we can help.

TanishaS1_VZW
Follow us on Twitter @VZWSupport

[beezach]

i use the one that came with the phone and that did not work so I tryed another one and that did not work. So I deleted it and just have the one that came with the phone.

[vzw_customer_support]

Thanks for clarifying, beezach. Are you able to send and receive plain text? How about picture messages? Are you having any trouble accessing the internet (with WiFi off) when you run into the trouble opening the group message?

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

[beezach]

I Have no problems with any thing besides reciving group messages. I never use wifi

[vzw_customer_support]

Beezach,

Gotcha! So, just to clarify, you are able to initiate a group message, but not receive the replies correct? Has this always been an issue or when did it start happening?

SarahO_VZW
Follow us on Twitter @VZWSupport

[beezach]

If I start one I can get the messages . If someone else starts it and send it I can not get it. it started when I got my new phone.

[Snawazel22]

When I get a group text, I have to shut down my phone and turn it back on to receive the message or wait several hours for the message to download.  And most times the message is ONE WORD.  This is ridiculous.  How do you fix this?  I have a Droid Razr -

[nicholasbranson]

so just to be clear... when you go into settings, the wifi option is turned off? Even if you aren't connecting to wifi, there may be an issue if the switch is turned on.

[beezach]

Yes it is off I don't use wifi.

[ekbarkes]

I have the same problem! I was sent a new phone...problem continues. Went to the Verizon store today and they gave me a new sim card. This evening the problem continues. Happens with pics and group messages. Even if data is on. So frustrating to lose important messages from family and work