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ICS RAZR Problem with WiFi

EWjax
Newbie
‎07-10-2012 06:40 PM

After updating to ICS this morning, I now have a few issues.

1) Can no longer connect to any Wi-Fi.  Cycles between 'Connecting...' and 'Saved, Secured with WPA/WPA2'.  Same Wi-Fi network works fine with other Wi-Fi devices and did so with my RAZR before the ICS upgrade.

Things I've tried:

     - Connecting via WEP

     - Connecting via Open network

     - Wiped out Settings (fun) and tried to connect PRIOR to downloading any apps from my Google account

Motorola Tech support wants me to send them my phone. ?????

2) Battery Life has dropped significantly.  Keeping the phone on a charger all day yielded 50% charge and once disconnected, drops like a rock.

3) There's no way to set the USB mode to Charge Only.  Therefore, I can't access my Gallery "Your media files cannot be access because your device is in USB Mass Storage Mode".

Anyone else have these issues?

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B33
Legend
‎07-11-2012 01:00 AM

One thing i Will Tell ya Don't Charge that Phone Via the Computer use the Charger that came with or get another O.E.M Motorola Charger. That Maxx needs at least 5 hours of Uninterrupted and off charging time to get it Fully charged i've had my two Maxx's long enough to know.. And as for the Wi-Fi i would Make sure your Router is Up to Date and you might try rechecking the Settings on the Phone and the Router it self.  

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EWjax
Newbie
In response to B33
‎07-11-2012 10:11 AM

My router firmware is current.  That didn't change.  The OS on the phone did.

It won't connect via ANY wifi router - open or secure.  It's not a config issue.  It's an OS issue.

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radarpouch
Newbie
In response to EWjax
‎07-11-2012 10:12 AM

same problem here too

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vzw_customer_support
Customer Service Rep
‎07-21-2012 11:37 AM

Let's get that device working as should EWjax! Have you tried to connect to a different WiFi connection? If so, what happens? Are you currently using a task killer? If so, delete the task killer application as this may be the cause of the issue. Once deleted, connect to WiFi.

Here is a link to some tips on a longer battery life: http://bit.ly/OPqJ96

Let us know if the issue persists with the WiFi.

Lena A.
Follow us on Twitter @VZWSupport

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Randi1017
Enthusiast - Level 2
‎07-23-2012 03:32 AM

I'm actually having an issue very close to this one.

When I get to work I set my phone to WiFi because service is low. My WiFi automatically connected to my business' router once I turned the WiFi on without problems. After the ICS update, my phone won't properly connect. It shows the bars for the WiFi connection, but anytime I access anything where it's needed (browser, Facebook, AIM messaging), it says I have no connection...I also noticed that the connection won't "lock", as in it won't turn blue once connected. I've deleted my task killers, forgot the connection and reconnected it, tried resetting the phone, and still nothing. What should I do next?

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loryse
Enthusiast - Level 1
In response to Randi1017
‎07-23-2012 01:12 PM

I am having this same issue today.

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EWjax
Newbie
In response to loryse
‎07-23-2012 01:58 PM

Motorola asked me to send my phone into repair. Wasn’t happening, so Verizon replaced the phone and I’m now up and running. There didn’t appear to be a software solution to this.

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Randi1017
Enthusiast - Level 2
In response to EWjax
‎07-24-2012 03:12 AM

I tried emailing Motorola about the issue, but the gentleman just told me I should call and gave me an incident number. Maybe I will go to a Verizon tech center today and see if they have a suggestion.

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B33
Legend
In response to Randi1017
‎07-24-2012 03:24 AM

It may be a Setting Randi in your Router possibly Just asking is your Router up to Date: Take a Look at Tips No.5 and see if it helps any if Not i hope the Folks at at the Corp store can Help..b33Smiley Happy

5.  Re: Tips On How TO USE I.C.S ON RAZR / RAZR MAXX
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Randi1017
Enthusiast - Level 2
In response to B33
‎07-24-2012 03:28 AM

Well that's just it. Before the update, I had no issues with the WiFi at all, and immediately after my phone updated and restarted, the WiFi started having issues, so I'm pretty sure the update had a hand in this.

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NuDroidUsrr
Specialist - Level 3
In response to Randi1017
‎07-24-2012 03:29 AM

Randi1017 wrote:

I tried emailing Motorola about the issue, but the gentleman just told me I should call and gave me an incident number. Maybe I will go to a Verizon tech center today and see if they have a suggestion.

Before I took it back to Verizon or sent it to Motorola, I would try a "Factory Reset" on the phone. This will wipe the device to the point that it would look like when you got it right from Verizon with ICS loaded. You will have to set it up again with google and all your apps and things, but this may solve some of the issues. You will also need to make sure you backup your contacts somehow.

Doing a "Factory Reset" is an option through SETTINGS.

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