In desperate Need of support of an all too common problem with the xt912's

[dovedescent7]

https://vzwsupport.jive-mobile.com/#jive-discussion?content=%2Fapi%2Fcore%2Fv2%2Fdiscussions%2F80826...

First off,i tried to reply to the above link/thread,because my issue is IDENTICAL,so this below post,is what i tried to wright into the reply,though it wouldn't work...

Hello, Please forgive me rehashing an old thread, but due to the fact that this is the identical-odd situation needed to reply to this....

We have the xt912 and just got it back on refurb, for another one that had this identical problem. So we have had 3 of these,and two have had this same horrible issue.And it already is having these problems and we just got it not long ago....The hdmi/rotate-screen issue IDENTICAL to this....

We have already had another Xt912 with the same exact issues,so no offense,this problem is getting very old.

Could you please check my imei (it’s my sons phone) and possibly see if there is something you can do for us?  the phone is at the point to where it’s not safe for my son, as he needs to call us from his middle school sometimes, but it’s to the point to where this isn't even working anymore. The screen won’t turn and the dock message keeps coming up. I've tried 4+ hard resets, And these droids are getting very disheartening...   Especially with how much money we spend with you, versus some of our straight talk phones...

Please let me know, and many thanks

My name is Jacob and its best to reach me at my email (removed)

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Message was edited by: Admin Moderator

[vzw_customer_support · Accepted solution]

dovedescent7,
I am sorry to hear that you are having problems with your son's phone. I know you stated that you have reset his phone many times. Have tried running the device in Safe Mode? http://vz.to/JOEri7 are the steps to put it in Safe Mode. Safe Mode tells us if it is an application error or the device.

Thank you,
RobinD_VZW

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