Internet problems & Google voice as well

Kyla1234
Contributor - Level 1

I had to have my original Droid replaced, it just turned off and didn't feel the need to turn back on for me. That was Friday. Got my replacement phone, within 24 hrs started to have internet problems. When I open the browser, it opens to google, it would load over and over and over, always asking to share location, or deny. Couldn't push buttons, couldn't make it stop. Phone got super hot, and the battery went from almost full to in the red within 10 minutes. Called, did a bunch of trouble shooting, the tech said lets just get you another replacement. Ok fine, whatever as long as I have something that works. Received the 2nd replacement, about an hour ago this one is now doing the exact same thing but faster. It's starting to get warm, but not as hot as the last one, not yet anyway. Battery is ok..

What gives? I don't have another phone to call tech support right now, but I did most of the trouble shooting they had me do before, clearing the cache, cookies, resetting to factory on the internet browser, everything short of a factory reset. I mean the phone is less than 8 hrs old, and hasn't had much use. If only I could attach video to show exactly what it's doing Smiley Sad

Side question- I've noticed this on all 3 phones, when you open the browser, when it works I should say Smiley Happy, and bring up the keyboard and hit the voice microphone button and say something for it to search you can't hit search. I mean you can, but it erases anything you've just said. I have to type everything in, can't use the google search. Any thoughts?

ETA- I'm running ICS. Not sure if that matters?

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vzw_customer_support
Customer Service Rep

Kyla1234, thanks for posting. Are you still having issues with your device? When did you purchase the orginal device? ^SP

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Kyla1234
Contributor - Level 1

I'm on my 3rd replacement and so far the internet is working properly. However, the google voice is not. I think it's just time to give up hope. I'm just happy the rest of the phone works at this point. thanks

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vzw_customer_support
Customer Service Rep

Hi Kyla1234,

Wait! It's not time to give up hope! While I'm glad that things are now working properly when it comes to the internet on the device, I still want you to be able to use Google Voice! Please let me know what's going on with it, I just need some details and I'm glad to help. Here's a link for Google Voice in the meantime! http://bit.ly/SXmjUo

Christina B
VZW Support
Follow us on Twitter @VZWSupport

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