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Jelly Bean Update Fails

MrWebGuy
Newbie
‎03-13-2013 09:30 PM

I've tried 8 times now to update my Razr Maxx with the new Jelly Bean update. It downloads fine, but fails during install. Any advice is appriciated.

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Not applicable
‎03-13-2013 09:38 PM

If you haven't already, do a factory reset then the update.

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NuDroidUsrr
Specialist - Level 3
In response to
‎03-14-2013 02:32 AM

jimfitzgerald wrote:

If you haven't already, do a factory reset then the update.

  Just remember that if you do a factory reset, you will be resetting your phone back to the point it would be new to you. You will have to link it to your google account again, sync everything, add all the apps back, setup email, etc.

  Please make sure this is the last resort to try. Have you tried just restarting your phone? How much storage is available on the internal store area? Is your charge on the phone sufficient (Plugged in?)

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Not applicable
‎03-14-2013 05:17 AM

I don't know if you tried this yet but did you do a soft reset of your device?

I believe its holding down the volume key with the power key. It may be a different way but that was the way I did it on my cell, I don't have your phone but a Motorola Razr and a LG Spectrum and an iPhone so like I said it may be different on your device.

Jim had a good idea in his reply. I hope it gets up and running

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hechtr
Newbie
‎03-14-2013 10:39 AM

I've had the same problem. I've even did a factory reset. The update still fails to install. 😞

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B33
Legend
In response to hechtr
‎03-19-2013 04:53 PM

What i would then do is Take the Phone to your Local store and have them Flash the Phone see if clears the Phone to were you can then Download the OS and by the Way is this phone Normal = Fully stock if is Not there might be were your issue is..

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Espresso_Rules
Newbie
‎03-17-2013 05:37 AM

Same here. 8 update attempts before factory reset, 8 update attempts after factory reset.  Fails at same point on progress bar during update.

How much more of my data plan are they going to use trying to push an update that doesn't work.  And no mention of this on the Support Site?

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NuDroidUsrr
Specialist - Level 3
In response to Espresso_Rules
‎03-17-2013 05:49 AM

OS updates do not count against your data plan.

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Espresso_Rules
Newbie
In response to NuDroidUsrr
‎03-21-2013 09:48 AM

Thanks for the tip.

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hechtr
Newbie
‎03-19-2013 04:47 PM

>Post and images deleted. Comments, discussion, links, videos, images, concerning rooting, hacking, jailbreaking, etc. violate the VZW ToS<

Message was edited by: Verizon Moderator

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Espresso_Rules
Newbie
In response to hechtr
‎03-21-2013 09:49 AM

>Comment deleted to comply with VZW ToS. Discussion on moderators or moderating is not allowed in the forum.<

Message was edited by: Verizon Moderator

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GreenGrizzly
Newbie
‎03-19-2013 11:30 PM

I also have the same problem even after performing the factory reset. I have tried a few times a day over the course of the last few days. Is there a more comprehensive thread active about this issue?

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