Just bought my razr maxx, but it will not let me send text messages. Solutions?

hollisterbulldawg

Just bought my razr maxx, but it will not let me send text messages. Solutions?

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vzw_customer_support
Customer Service Rep

Hello to you Hollisterbulldawg!

Congratulations on your new Razr Maxx, but we need to get you text messaging again!

If you haven't already, I would recommend powering your phone off and removing and reinserting the sim card.

If you're using Third Party messaging applications, I would recommend removing them and retesting.

Please let us know if the issue continues and what exactly happens when you try to send.


Thank you

MelissaM_VZW
Follow us on Twitter @vzwsupport

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Thanks for the reply MelissaM_VZW. The problem was PEBCAK. As a longtime computer person (30 years at IBM) I know this problem well. It's right up there with the RTFM issues. Once I resolved the PEBCAK problem of previously blocking all text messaging to my phone number, the Razr texts like a charm. Now it just drops all Mobile Network Connections on a whim and I live just 1 mile from local Verizon store.

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B33
Legend

When this Does this Try the Motorola App Restore Connectivity it's in the Google PlayStore i use it and it gets the Connection up N going again when it Drops off.. Here is the Link to the PlayStore and the App i mention..

https://play.google.com/store/apps/details?id=com.motorola.android.restoreapn.droidrazr&feature=sear...

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jimbo95
Newbie

I had the problem, too.  Tried the soft reset, turning the phone off and reseating the sim card and the Motorola Connectivity app.  None of them worked. I spoke with a Verizon Technical Support Representative and we tried everything again.  She finally solved it just before we were going to use the hard reset option,. by turning the wifi off and back on again, then it was fine.

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