Maxx will not connect to router

ff2co4
Newbie

hello, i have done much searching finding the same answers and nothing working for me. so lets start by saying im using a moto razr maxx, i have a netgear wgr614v10, i have done soft and hard resets, updated the firm wire on the router and reset the router and nothing will work, it will let me press connect to router then after that it does nothing, it just says the wifi is saved and shows a list again, when i press again nothing happens.. any help would be great!

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Not applicable

Have you tried turning off your routers security?

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ff2co4
Newbie

Yes i have also try changing the ssid

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Not applicable

Can your Razr Maxx connect to other WIFI signals?  Can other computers or devices connect to your router?

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ff2co4
Newbie

Yes other computers and device can connect to my router except for my maxx. My phone can connect to other networks but doesnt work connect with mine

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Not applicable

Very strange.  Worse case, get a new router.

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ff2co4
Newbie

Thats what i was considering. I read somewhere some routers have issues with newer technology. Is this a known list what routers the maxx will work with?

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B33
Legend

Nope!  i used my My N600 NetGear to update my Maxx..  the Update to my Maxx  took less that 20 min the Rest to a bit to do but there were No issues in Download itself. I'm streaming music with my Wi-Fi right now hadn't had a issue yet..

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Not applicable

I'm sure it will work with almost all of them.  Maybe all but your's.  Just buy it somewhere that you can return it if it doesn't work.

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juliegnh
Enthusiast - Level 2

After JB update yesterday, there is one WiFi I cannot connect to. It's a Westell VersaLink B90-327W18-06. All other WiFi connections worked. Ironically, it's the Westell that I used to download the JB update. It was WEP during download. I have since changed to WPA2 and still can't connect. When I add it, it just says Connecting... and I have removed it many times, power cycled router, phone and just cannot get my RAZR Max to connect to it. Otherwise, no other issues that I know of.

vzw_customer_support
Customer Service Rep

Hi Ff2co4!

Great info! Wi-fi is important to keep your mobile data usage down, so let's get this fixed. The security profiles need to match in order for the Wi-fi to connect and transmit data. Try changing the security key on Netgar router to an "open" status to see if it will allow the device to connect. By default most routers use WEP. If the connection is successful then you will need to change the security key to one that all the devices can use successful..maybe WAP/WAP 2. Make sure to take it back out of "open" per this allows anyone to connect to the router with no password. Keep me posted.

Thanks,
Pamelaf_vzw
Tweet us @vzwsupport 

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