Media volume

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i only get ringtone sounds no media sounds cant hear music. need help just go new phone today

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I'm assuming you've ensured that the media volume is turned up?

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i dont see where to turn media volume up

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settings > sound > volumes

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volume is all the way up

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Might try rebooting the phone.

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ill take it back to the store tomorrow thanks for the help

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Sounds like a plan ... good luck.

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