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MotoX OTA update fixes, when's it coming to VERIZON???

Hanoverfiste
Contributor - Level 1
‎09-29-2013 01:59 PM
Camera – Improved Photo QualityImproved capture of natural light  (auto-white balance) and color accuracy for more precise exposure in  outdoor and backlit scenes
Camera – Improved FocusFaster touch to focus time and reduced unnecessary refocusing in low light conditions and scenes with continuous motion
Camera – Faster SwitchingShortened the time it takes to switch  between rear and front-facing cameras, as well as transition between the  viewfinder and the Gallery app
Enhanced Touchless ControlIncreased accuracy and responsiveness when using Touchless Control, and added easier training of the “OK Google Now” trigger
Improved Motorola Migrate ExperienceImproved transfer of content from an old Android phone to a new Motorola phone
Google Drive – 50GB PromotionAdded a promotion expiration date - customers have 30 days from phone activation or installation of this update to redeem the 50GB offer
Calling – Improved Voice QualityFixed an issue that could sometimes result in choppy audio being heard by the person you’re talking with on your Moto X
Moto Care – Lost Device FinderFixed an issue that could sometimes prevent a lost phone from reporting its location to the Moto Care Lost Device Finder service
Motorola Assist – Driving DetectionFixed an issue that could sometimes cause the phone to read out text messages and announce calls when not in Drive mode
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Hanoverfiste
Contributor - Level 1
‎09-29-2013 02:05 PM

Source

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/96073/p/30%2C6720%2C...

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Ann154
Community Leader
Community Leader
‎09-29-2013 05:39 PM

It will available after Verizon Wireless approves it for distribution and not a moment before. This is my opinion based on almost four years of Android update history I have experienced on the Verizon Wireless network.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Hanoverfiste
Contributor - Level 1
In response to Ann154
‎09-29-2013 08:02 PM

According to "Support", Verizon doesn't even have the update in internal testing.  The delays have nothing to do with Verzion being concerned about QnA.

Comments edited for appropriate content as required by the Terms of Service.

Message was edited by: Admin Moderator

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Ann154
Community Leader
Community Leader
In response to Hanoverfiste
‎09-29-2013 08:41 PM

The Support Reps NEVER know if an update is in the testing process. Heck they don't know when an update is going to be released until it is about to happen.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Hanoverfiste
Contributor - Level 1
In response to Ann154
‎09-29-2013 09:42 PM

Then perhaps "they" shouldn't comment on things they know nothing about as representatives of VZW?

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Ann154
Community Leader
Community Leader
In response to Hanoverfiste
‎09-30-2013 06:01 AM

Hanoverfiste wrote:

Then perhaps "they" shouldn't comment on things they know nothing about as representatives of VZW?

The reps from the social media team that post on this community don't comment except to say they don't know if or when an update could be released. The phone reps are the same way.

As for me, I'm just another customer like yourself. The difference is that I have seen the pattern for updates for the last three to four years for Android devices through this community forum. The pattern is easy to recognize now and frankly it is exhausting to read the rants for wanting an update to where is the update and on the update messed up my phone then others suggesting to factory reset the phone clear out the leftover old code. The Moto X is just another phone in that long line of devices not just on this carrier, but all the others that support Android, Windows, iOS and BlackBerry devices.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Hanoverfiste
Contributor - Level 1
In response to Ann154
‎09-30-2013 08:05 AM

So in other words you've resigned yourself to accepting VZW horrible update cycle?  The problem is the other carriers seem to update their phones in a timely manner, so why can't VZW?

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Ann154
Community Leader
Community Leader
In response to Hanoverfiste
‎09-30-2013 08:24 AM

Hanoverfiste wrote:

So in other words you've resigned yourself to accepting VZW horrible update cycle?  The problem is the other carriers seem to update their phones in a timely manner, so why can't VZW?

If you really think that the other carriers are better at getting out timely updates, you are sorely mistaken. I casually follow the updates on the AT&T forums and elsewhere on the android tech sites. More often than not AT&T is slower than Verizon Wireless. Sprint isn't much better. T-Mobile might be one of the few carriers that is fairly quick about releasing updates, but they often carry the stock unmodified versions of phones which are a heck of a lot easier to incorporate the new code for then the heavily modified DROID line, or carrier branded phones.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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rader023
Contributor - Level 1
In response to Ann154
‎10-01-2013 03:46 PM

Every major carrier in the US has rolled out this update. Verizon is notorious for slow updates or no updates at all.

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Hanoverfiste
Contributor - Level 1
In response to rader023
‎10-01-2013 08:18 PM

T-Mobile = Check.
Sprint = Check.
AT&T = Check.
Verizon = What update?

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pilotpix
Enthusiast - Level 3
In response to Hanoverfiste
‎10-13-2013 01:46 PM

Add Rogers Canada to the list

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Ann154
Community Leader
Community Leader
In response to rader023
‎10-02-2013 04:29 AM

According to Motorola as linked in this other message https://community.verizonwireless.com/message/1004281#1004281, the update has only been released to T-Mobile.

Where is your "source" for the Sprint and AT&T update? Where is the US Cellular update?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Ann154
Community Leader
Community Leader
In response to Hanoverfiste
‎10-02-2013 06:43 AM

My agenda? My agenda has always been there MUST be proof of the update actually being released. Motorola hasn't proved it yet on their own website.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Hanoverfiste
Contributor - Level 1
In response to Ann154
‎10-02-2013 07:04 AM

LOL, so posts BY the carriers aren't proof?  

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rcschnoor
Legend
In response to Ann154
‎10-02-2013 07:35 AM

For the record, only 1 of those links is a post "BY the carrier". The other is from Droid Life.

Additionally, the link from Droid Life reports about a "soak test" and the actual update HAS NOT been "rolled out" as you have stated. Only that the AT&T rollout "could be next". You should take that "check" away from AT&T, because according to the link you have listed, the rollout hasn't started yet.

"We haven’t received word from AT&T or Motorola on when this update will rollout publicly, but with a soak test underway, it shouldn’t be long assuming no major issues arise."

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opuntia
Enthusiast - Level 2
In response to Ann154
‎10-04-2013 12:22 PM

Now there's proof for AT&T

http://blogs.att.net/consumerblog/story/a7790910

And still no word from Verizon.....

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Hanoverfiste
Contributor - Level 1
In response to opuntia
‎10-04-2013 02:40 PM

T-Mobile = Release Confirmed
Sprint = Release Confirmed
AT&T = Release Confirmed
Verizon = What update?

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gregh145
Enthusiast - Level 3
In response to Hanoverfiste
‎10-15-2013 06:58 AM

Well I'm stuck with Verizon for now but this will definitely be my last device with them. Coming from a Galaxy Nexus I gave them another shot because I "assumed" things would be different with Google and Motorola in the picture. Obviously that's not the case. I will gladly take my money to another carrier that actually cares about the customer experience.

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xip080
Enthusiast - Level 2
In response to Ann154
‎10-14-2013 09:39 AM

Here is proof.

https://motorola-global-portal.custhelp.com/app/answers/prod_detail/a_id/94927/p/30,6720,8696

Notice that Verizon is the only one that doesn't have the update.

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