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My Droid RAZR M randomly erases my text and resets my screen, HELP!

rlmurray3
Newbie
‎01-26-2013 11:19 PM

I purchased a DROID RAZR M back in Nov. 2012 after eharing many good things about it.  I've been a DROID fan since day 1 and havent had too many issues.  RIght now I am stationed overseas in a country called Kyrgyzstan and we have Wi-Fi throught the whole base.  SInce I left the USA, my phone will randomly erase text that I type or reset the screen or shit of movies I am watching.  Its like the moment I left the USA my phone lost its mind.  Is there anything I can do?   Also do they make a anti-virus software for phones?

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NuDroidUsrr
Specialist - Level 3
‎01-27-2013 03:02 AM

rlmurray3 wrote:

I purchased a DROID RAZR M back in Nov. 2012 after eharing many good things about it.  I've been a DROID fan since day 1 and havent had too many issues.  RIght now I am stationed overseas in a country called Kyrgyzstan and we have Wi-Fi throught the whole base.  SInce I left the USA, my phone will randomly erase text that I type or reset the screen or **** of movies I am watching.  Its like the moment I left the USA my phone lost its mind.  Is there anything I can do?   Also do they make a anti-virus software for phones?

  I am not sure about the text messages and things, but there are some good AV apps out there, it all depends on what options you want along with it. I use Lookout, which has AV, along with other great pieces.

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vzw_customer_support
Customer Service Rep
In response to NuDroidUsrr
‎01-31-2013 02:01 PM

@rlmurray3

I, first, would like to thank you for your service.We truly appreciate your dedication to our nation.

I have reviewed the information that you have brought forth.It does sound like the phone has a mind of its own since the move. I would suggest clearing data and cache on the device. You may do this by entering the Web Browser, selecting Menu and Selecting Settings. From the the “Advanced” Section select Privacy and Clear Browsing Data.

I would also suggest clearing data and cache on any application that is used often.  You may do this by choosing Settings, selecting Apps, once you have reached apps. Slect the “All” tab and select “force stop.” Once you have completed this, you will be able to clear data from the “Storage” section.

I’m sure you will find this information beneficial. Let us know if you have any additional questions.


Yosef_VZW
Verizon Wireless Customer Support
Follow us on Twitter @VZWsupport

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