My Razr is only sending email messages when on WIFI.

[Dave53]

I have a personnal email account set up on my razr that will send and receive properly when attached to wifi, but when attached to the verizon network the "sent" emails will appear to be sent but will not actually process (send) until attached to a wifi network.  Any help - ideas??

Thanks - Dave

[breezex]

See:  https://forums.motorola.com/posts/09dcf8cf8f  for a possible solution.

[vzw_customer_support]

Thanks for your question, Dave53.
May I ask what email address is being used as you attempt to get the emails? I have the same phone and have not had the problem you are having. This is why I want to narrow it down to the email client being used.

Tamara H.
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[etymomel]

I am having the same problem with Exchange e-mail (Outlook).  All was fine until a couple of days ago.  Now I get e-mail over 4G maybe once or twice a day.  The rest of the time I get a blue box at the bottom of the e-mail screen that says "Connection problem. (Bowman)" (Bowman is what I named the account).  The fact that I get e-mail over 4G intermittently, and perfectly fine on wifi, suggests a problem that I cannot figure out.  Did NOT have "sync e-mail on wifi" checked, and I double checked that.  I even deleted the account and recreated it.  No other of my fellow workers are having any problems, even those on Verizon.  This is very problematic for me as I travel for work a lot and am in areas without wifi.  Any suggestions would be appreciated.

[vzw_customer_support]

Hi etymomel,

We want to make sure you can get your emails without a problem on our service. Can you verify the software version on your phone? http://bit.ly/xP9vOA Verify you have 6.16.211.XT912.Verizon.en.US. Keep me posted.

Thank you,
MariaC_VZW
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