Today I attempted to turn on my wi-fi hotspot. It says I do not have a subscription to it. So I went to use the "My Verizon Mobile" app to check on my account status and that also had issues connecting with error code 1000. Just for the sake of argument I tried to open NFL mobile and that wouldn't connect either. Yet my internet and any non-verizon apps work just fine. It also makes and recieves phone calls without incident. Its like my phone isn't recognizing that I'm a verizon customer. I use the hotspot to access school work and do reports for my job on an ambulance. The benefit of having to switch to the share everything plan is that I should be able to tether without incident. I also tried to pull the sim card. I tried to force stop the apps and restart the phone. I even cleared the cache in those apps after they wouldn't open. I had a buddy try it on his phone and all his worked just fine. Anyone else ever have this? How did you resolve it?
Hello ff_ntn, Let's make sure that every aspect of your service is as reliable as the network! We may need to take a closer look at your account if these concerns still persist. If needed, please follow me back and send a Direct Message with your account information and I would be happy to assist further.
Thank you,
YaleK_VZW
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