Not receiving Text messaging from just one person.

[domvolpe427]

My GF has  a Razr and I am rolling with the Nexus phone. Ever since i got my girlfriend her razr, I never had any issues texting back and forth with her. We send hundreds of text messages between us and everything would go threw fine. Now for the past few days the text messaging between me and my girlfriend has been getting lost on her end.... I would send her text messages and just does not get them,or she would get 1 out of the 5 I send her. Keep in mind that I have no issues texting anyone else,they all get my text messages. Same with my girlfriend. everyone she knows is texting her like normal and everything is going threw fine like nothing is wrong. I recieve her text messages fine with no issues but its just my text messages to her that's getting lost.

On the troubleshooting side.

We both took out our batterys

Pulled our sim cards

I deleted her from my contacts and put her back in

She deleted me from her contacts and added me back in

I have called customer service on my end and tech support tells me that everything on my end is going thew fine and it shows her reciving the text messages but her phone is never picking them up.

She is not using any type of text messaging app and neither am I

I just don't get whats going on and how it can be possible just between our numbers. Verizon is sending her another Sim card tomorrow but I really don't know if that is the issue.

At this point I am completely stumped on what to do lol. before I even wipe my fine and hers I just want to make sure if there is a bug of some sort in the razr or the nexus that is preventing this type of issue.

Its just very frustrating how I was able to text my gf for the past 2 months with no issues what so ever and then all of a sudden it just stops working.

Any help on this would be greatly appreciated.

Thanks guys!

[#2]

Hellow Domvolpe427,

I understand your discontent with the device. It can be very confusing one day when your text messages are working and then the next day they are not. It sounds like that you are very proactive in your troubleshooting. Are you using a a third party messaging app? Have you uninstalled and reinstalled the app? Have you tried sending a text from the stock app on your phone?

I would also suggest doing a master reset and reset the device. If you have not done a master reset here are the steps to do so:

1. From the home screen, touch Apps 
2. Touch Settings  
3. Touch Backup & Reset 
4. Tap Factory data reset 
5. Tap Reset Phone

I am certain that this step will resolve your issue. I hope this helps. Thanks.

SammuelP_VZW

VZW Support

Follow us on Twitter @VZWSupport

[domvolpe427]

Thank you for the response. (:

I am very proactive with the troubleshooting lol, I see this on a daily basis. I am a employee at a indirect verizon store.  I am not using  a 3rd party app at all. I figured that it would of came down to a master reset. I was just trying to figure out if I really had to do that. Just did not seem that the issue I was having was more on Verizon side since I can get text messages from everyone but my girlfriend lol.

I will try that and see what happens. hopefully something comes out of it. Need to keep the girl happy ya know! lol