Not receiving texts/receiving duplicates multiple times

koecerion
Newbie

I recently bought a Droid Razr to upgrade my iPhone 4, because mobile apps used at work are going to android only in future updates, so I needed an android phone.  Since the upgrade between me and my girlfriend (iPhone 4s), I won't receive her texts for hours, or I'd receive a text that was sent prior. I've had her send me the time many times to see how long it would be. She sent me 3pm, and i didn't receive it till 9pm.

I've been on the phone with support twice and they couldn't figure anything out, i've reset my phone, updated it, made sure hers was too. We also did *228 because she recently moved to school (only an hour away though).

Labels (2)
0 Likes
Reply
2 Replies
vzw_customer_support
Customer Service Rep

Congratulations on the upgrade to the Droid Razr, koecerion.
I understand so many of enjoy the communication of texting these days. Let's see what we can do to get your messages to you in a timely manner if this issue hasn't already been resolved.
It's really strange that messages would be delayed just because the phones were changed. Are you receiving any other messages, or are just her messages to you delayed? Is she receiving messages from you?
Is there a messaging app that was installed? If so, please remove that app and try the messaging again. You should also soft reset the phone by powering it off/on and then try the messaging again.

Tamara H.
Follow us on Twitter @VZWSupport

0 Likes
Reply
B33
Legend

Whoa.! You said you done a *228 on that Razr you can't do that on that phone the Sim Card does all the PRL and phone Updating.  Doing a *228 on that phone if it didn't stop you.. Can brick that phone but it should have stopped ya from doing that.

0 Likes
Reply