Phone Freezes up, lost email and other issues

[LaceyK413]

I have had my phone about a month now. All of a sudden it can not contact my email account, it says there is a Authentication issue, my password has not changed, nothing has bee reset, WTHeck?

Also, The phone freezes up, literally, noting works, I can't shut it off or anything. I have to set it aside and let the battery drain which takes hours and then fully charge it and it will start working again....another WTHeck. Any ideas'? Clues? I use my phone a lot, and am hating it right now, since it is froze AGAIN!!!

[vzw_customer_support]

I can tell why you are upset by this.
Have you already tried to delete the email account and have it re-added. If the device should freeze again, you don't have to let the battery die, instead you can perform a soft reset
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=50092

If your phone is constantly freezing, you should also clear cache and I'm sure these steps will help with your phone.
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=49783

Tamara H.
Follow us on Twitter @VZWSupport

[LaceyK413]

They replaced the phone, not happy about paying for a new phone, to be replaced with a refurbished phone either. And this one, isn't the same. At least my email wirks now, but the phone still does odd things

[B33]

Ouch!   Hopefully the Update that is Coming will Smooth things out..b33

[B33]

Lacy it sound like a Factory Data Reset needs to be Done on your Razr if your  un-easy doing one i suggest calling on a Separate phone Customer Service 1-800-922-0204 option 3 witch is Tech services and have them walk you through it. Or by stopping by your Local Corporate Store they can F.D.R. it...Good luck b33