I have the Droid Razr Maxx as does my wife. I've had to go through the warranty process several times (due to a headphone and a power issue) and I have one of these refurbished "like-new" (ha!) phones.
I finally got a phone that seemed to work top to bottom. But I noticed after the phone has been on a few hours that my phone connection would drop completely. It would go from 3-4 bars of 4g to no signal and sometimes it would stay at no signal for 5-10 minutes until it found the phone connection and then slowly started the data connection. The only way of resetting this process more quickly was a complete reboot. I have tried to do a couple tweaks (setting it to LTE/CDMA only or using LTEOnOff to go 3g only but the problem persists.
The thing is, my wife has the same phone in the same configuration and has none of these issues, even though our phones are usually within a few meters of each other constantly.
If this can be fixed without sending it back, that would be great. I've dealt with four different Razr Maxx's over the past two months and while they've all had different problems, they never had this one. Going through the frustrating process of going to a store and convincing someone that I'm having a problem (especially one like this) is not something I look forward to. Getting on the phone with someone who just says to restart it every time I have this issue if it fixes it (restarting every 4 hours, are you kidding me?) is unacceptable.
Hello thelance,
Yikes! It is never good to have a fluctuating signal on your device. I understand how aggravating it can be to have to restart your device every so often. Often times, devices will drop the connection and automatically regain connection within a few minutes. The best way to resolve this issue would be re-power your device once a day. Also, please remove the SIM card and re-insert. Once this is completed you should notice a steadier data connection.
If you are still having issues with the fluctuating service, please let us know. Have a great weekend!
MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT
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