Play Services and Store - Droid Turbo

[Mitch1023]

Hello, I have an issue with my Droid Turbo.  Looks like Google Play Services and Play Store are no longer available on my device.  Google Pay will display a message saying Google Play Services are needed for the function. I get a message saying Google Play is not supported for my device.  Any help would be appreciated. Mitch

[jav6]

My Droid Turbo 2, v7.0, has no issue with the Google Pay app.  Have you called support to see what they say?  Also Google Play services shows in my Settings->Apps v 19.4.20.  Which model Turbo do you have?

[Mitch1023]

Thanks for checking in!   Play Services shows as ver. 15.0.90.  Turbo Android version 6.0.1.  System 24.91.5 quark. Hope this helps.

Mitch

[rcschnoor]

It sounds as if this 5 y/o phone(10-30-2014 release date) has stopped receiving updates for its android system and Google Pay requires a newer android version than the one your phone has. You may need to get a newer phone if you want to continue to use Google Pay.

[vzw_customer_support]

Thank you, Mitch1023. What is the software version on your device? 

PedroM_VZW

[Mitch1023]

Play Services shows as ver. 15.0.90.  Turbo Android version 6.0.1.  System 24.91.5.  Last update 3/8/2017

Mitch

[vzw_customer_support]

Let's see if we can gain you access to the Play Store. Go to Settings > Apps & notifications > See all apps select the Google Play Store and hit Force stop.

Also, clear data and cache on Google Play Services, as well as make sure to install the latest version of Google Play Services if prompted. To learn how visit https://www.verizonwireless.com/support/knowledge-base-116983/

Once the above steps are completed, power the phone off for 30 seconds and turn it back on. Once back on, dial #832 for a test call and try to access the Play Store. Keep us posted on how this goes.

TionnaB_VZW

[Mitch1023]

Hello.  Google Play Store is no longer listed as an app on my device.  I did clear data and cache from Play Services.  Restarted and completed call.  Attempts to download Play Store are not successful as it will not complete.

Mitch

[vzw_customer_support]

Mitch1023

I'm sorry to see the Play Store app is missing. You have already done quite a bit to get the app on the phone. I would recommend resetting the phone after you back up the contents of your phone. 

https://www.verizonwireless.com/support/knowledge-base-180804/

How does that sound? 

TamaraH_VZW

[Mitch1023]

Hello,  I would like to confirm with you if my Droid Turbo Info related to version and software is not supported for current updates and fixes.  I now have several apps and functions that appear to be affected by this Google Play issue, stating that my device is no longer supported. Not sure if data will backup, as I see that function affected also. If the reset is a viable tool to help resolve the issue, then I will proceed.  Will await your response.

Thanks

Mitch

[Mitch1023]

Hello,

I also came across instructions for Clear the Cache Partition.  Is this just a soft reset without need to backup, or is this data destructive also?  Just curious.

Thanks,

Mitch

[vzw_customer_support]

Mitch1023, help has arrived. Making sure you can utilize the Play Store services is important. Let's figure this out. When exactly do the messages "Google Play Services are needed for the function" & "Google Play is not supported for my device" come up? Are you doing anything, in particular, when this pops up? (For example; when texting? when using data?) Have you done any recent software updates? AliciaD_VZW

[Mitch1023]

Hey All, my Playstore Icon has disappeared from my home screen.  When I select my Google Pay app the message says. Google Pay won’t run without Google Play Services, which are not supported by your device. Same message appears when I try to open Fios TV app.  Hope this helps.

Mitch