Problems with Droid RAZR phone

[JoeH1969]

I purchased my Droid phone 12/19/12.  Circa 2/5/13, I started having problems with it, that are still continuing as of today, 2/20/13.  I went into a VZ store twice in the span of 4 days about these problems.  On the first visit, the VZ person did a phone reset and other stuff, didn't work...no surprise, right?  They might as well have told me to unplug it for 30 seconds, plug it back in and try again.  A few days later, after the problems didn't go away, I went back in and the employee, after reading documented information from previous visit, automatically ordered me a replacement phone.  Once I got the replacement phone, I refused it because it was a certified used phone.  I spent nearly $180 for a BRAND NEW phone and I'm suppose to accept a used phone and possibly have even more problems?  I don't think so.  I sent the phone back the day after I got it with a long letter protesting the replacement phone and giving a detailed description of the problems. 

So, I am posting this note, along with (some of) the problems, to see if anyone else in the VZ world has had these problems; with the Droid or any other phone, and how to fix them.  Here are the problems:

• Several times a day, it will show the time as 15 minutes late than what it is (if real time is 4:45, my phone will show 4:30; if real time is 8:36, my phone will show 8:21).
• Related to the time problem above, it incorrectly lists my texts (sent and received); it will show that I responded to someone’s text 15 minutes before they sent their’s.
• On Thursday, February 7, 2013, I was unable to call out when I really needed to.  It took me 4 attempts to be able to call my boss. The phone got stuck on “dialing” and the call never went through.  Even after turning my phone on/off twice, I still could not call out. 

Any advice how to fix these problems; at least the time problem?

Thanks,

Joe

[AshleyR0518]

I hate to be the bearer of bad news......I've had a ridiculous amount of problems with my Droid Charge.  Almost from day 1, it will be very slow even when all unnecessary apps are closed.  It randomly shuts itself off sometimes. I have to take out the battery to reset it at least once a week sometimes more because it will freeze.  The battery is dead by noon and even with a new battery this started happening after about a month.  Back in January I was texting with a couple friends and two of my texts that I sent them showed me as sending them on February 3rd, I wasn't aware I could time travel!!  I finally went into Verizon to see if there was possibly anything I could do to get an early upgrade since basically my phone is useless, and the guy actually told me that I shouldn't have bought something with the word "charge" in the name because that's what it would always need.  Pretty interesting to hear that come out of his mouth followed up with a "sorry, you can try a factory reset but that's about it".  I've been seriously considering moving to a different carrier as I am becoming more and more frustrated with Verizon.  We have been with Verizon before they even WERE Verizon and still receive crappy customer service.  Good luck!

[vzw_customer_support]

Hey there AshleyR0518. I want to start off by thanking you for your continued support to Verizon Wireless. Customers like yourself have allowed us to grow into the company we are today and we are forever greatful. I am saddened to hear that your most recent experience has caused you to look else where and I want to do whatever I can to retain your business. I am here to provide you with the customer service you deserve.

I am sorry to hear about the issues that you are having with the Droid Charge. That is one to many issues to be having so I can certainly see why you are upset. The Droid Charge is a great phone, we just need to see what is causing the issues with the phone and make sure those bugs are exterminated.

I am sorry that the store wasn't much assistance to you. They should have been able to resolve your issue in an efficient and professional manner and by your description we did not do that. If you provide the specific store location I can submit feedback to the store manager so that we can assure that this never happens again.

How many hours do you get out of the Charge battery? The specs say you should get about 11 hours out of the battery, but that could differ on how you actually use the device. Do you have any battery saver or task killer apps? Sometimes these apps can do more harm to the battery than good. If you do please uninstall them and test the battery to see if the battery life improves.

As for the phone freezing, this could be caused by a third party app that possibly has a corrupt file. To test, please put the device into safe mode and let me know if the freezing issue persists. For steps on how to put the device into safe mode please visit http://vz.to/n2EIBZ. If the phone doesn't freeze while in safe mode, that means that a third party app is causing the device to free.

When is your upgrade Ashley? Dial #UPG from your cellphone to find out.

Also if you are still under warranty we can replace your device at no cost to you as long as there is no physical or water damage done to the device.

I want you to remain with us and also have a fully functional phone. There is alot more we can do than a factory reset and we are here to assist. Please try the steps provided and keep us updated on your results.

NickB_VZW
VZW Support
Follow us on Twitter @VZWSupport

[Steph4702]

I too have a Droid Razr that has given me nothing but problems.  It will get stuck when I dial out and also when I try to end a call.  Sometimes when it gets stuck  I have to wait until the battery dies (which can take a long time) for any resolution.  I have been to my local Verizon store about this issue twice, the first time the rep couldn't get it to restart and told me it must be a glitch and to "wait it out". The second time I visited the location it had been stuck on the end call screen for over an hour and it finally went to the home screen while they were looking at it.  This happens on  a very regular basis, which is very inconvenient since I don't have a landline.  It has caused me to miss important calls concerning my job and also be late to events. Another issue I have on a regular basis is my camera.  It  will freeze and not work about half the time I try to use it.   The battery life suffers on these phones too.  I can't make it through a day at work without having to charge it.  I have done a hard reset and that did not help with any of the issues I am having at all.  They offered to send me a Certified like new replacement, but like you I don't want a used phone after purchasing this phone.   I have been a Verizon customer for more than 10 years and am looking at moving my service to another carrier.  I am very frustrated with the lack of customer support. 

[tikibar1]

When it freezes, have you tried holding the power and volume down buttons simultaneously for 15-30 seconds to see if that restarts the phone?  You also might want to try a system cache clear; it may not help, but it won't hurt to try since it doesn't take long and it shouldn't erase any of your data.  Here's how to do it:

Power down phone

Hold volume up/down & power simultaneously

Use volume down to navigate to 'Recovery', use volume up to select

Should see screen with triangle and exclamation point next to an Android

Press volume up/down simultaneously

Use volume rocker to navigate to 'wipe cache' and use power button to select

Once finished, use volume rocker to navigate to 'reboot system now' and use power button to select

[Serendipity22]

Thank goodness that I found this post! Thank You!!!! My phone had just shut off, and wouldn't turn on. Even after plugging it in. I am so thankful to you for posting this!!!!! It worked.

[tikibar1]

wahoo !