RAZR MAXX drops calls "on command" and randomly

[Devek]

I have a RAZR MAXX (two months old). If I use my Plantronics Pro HD Bluetooth device, the phone will suddenly drops a phone call without any reason. If I don't use the BT device and use only the phone/speaker, everything is working fine. The same goes if I connect another BT device as well as a wired earpiece. It suddenly gives the loud beep in the ear and the call gets disconnected. This happens 2-3 times per day out of 40 phone calls.

My boss has a RAZR MAXX as well, and he has the same identical problem... only today, he was able to "make" the phone drop the call by simply placing the phone back into the holster. He uses only a wired earpiece and the call would drop ONLY when the earpiece is connected. We tried a phone call by having the conversation on the speaker, and he was able to place the phone into the holster without any problem... the moment he connected the earpiece plug to the phone, I got the beep and the call got disconnected.

Can ANYONE confirm or had any experience with this crap?

[Devek · Accepted solution]

Solved.

Thank you BrianBB for the idea. I tried it and it works great... especially with my Plantronics Voyager Pro HD Bluetooth and with any simple wired earpiece.

That was very simple to apply.

Thanks again.

[Marc77373]

What is the point of having a forum to search for solutions if they delete the solutions? When using Bluetooth sync in my BMW with the factory integrated bluetooth system, I frequently drop calls. I have yet to drop a call when using my phone on handset or speaker phone mode. I do not think it has to do with my BMW's system because my previous Motorola Atrix 4G never dropped the bluetooth sync.

[Devek]

You are absolutely correct. The person who deleted my posts AND his own post which made no sense whatsoever to the initial question I posted, is probably reading this post with interest, as I'm reporting this incident to Verizon's Admins.

Here is what my boss discovered in the last few days since I posted the question:

1. Him and I use a leather holster with a latching magnets to close the flap. When he placed his phone in the holster while on call, and closes the flap, the call gets disconnected... but ONLY if his $50 wired (forget Bluetooth for a moment) is connected to the phone. He now uses a piece of Velcro (ugly but works) to hold the phone in the holster. When the flap is open, he can use the phone WITH the wired earpiece without a problem. There is no question it is a design issue of the phone.

2. In my case, the fist call of the day today, which I used the speaker option, not even my BT, the call was disconnected after 3 seconds... It is definitely the phone. This is without turning the BT ON...

So far, the only way MY phone is working properly as a phone is when I bring it close to my head and talk... For free cancer catalyst I can go out to the desert and enjoy the sun... The phone is a pain AS A PHONE.

3. I know for sure it is NOT Verizon. I'm with the company for year and used BlackBerries until the RAZR MAXX... Maybe I'll need a PHONE phone AND and RAZR MAXX as a data device... so why did I buy the tablet?....

So far, only by playing with the phone things work... But I don't have time to play with the phone every day just to make some calls and mainly to receive many calls....