Prior to the jellybean update, everything was working just fine. Once the jellybean update was pushed and installed to my phone, it would no longer receive 4g signals.
I've restarted the phone,
done a factory reset,
toggled the airplane mode and restarted,
had the SIM card replaced,
changed the signal mode from lte/cdma to the other data modes and back,
and even gone to the Verizon store (where i could not receive 4g either, and stumped the representatives).
I know there is 4g in the area since my boyfriend's RAZR can receive it, though my RAZR Maxx can not. Anyone have advice?
I'm having issues with both receiving any sort of network signal on my razr maxx after the upgrade, and with my phone continually rebooting itself.
You should probably ask Verizon to send you a replacement phone.
Good morning 1fruityloop!
I am sorry to learn that the latest software update has caused issues with your phone's ability to get on our 4G network. In review of your post it appears that you have done all recommended troubleshooting including a factory reset. If your phone is within the 12 months manufacturers' warranty please follow me and send me a direct message and I will process a Certified Like New replacement http://vz.to/uyYF0o for you. If you are no longer within the 12 months manufacturers' warranty please contact the manufacturer at 800-734-5870 to explore options to resolve.
AntonioC_VZWSupport
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