Hi-I saw your post and had to register to respond to you as i have just gone through the same thing. I just purchased my first smartphone ever last week (got one for the wife too). I chose two 16 GB droid razrs. When unboxing and going through the manual Friday night, I saw lots of references to inserting the micro SD card. My phones did not come with microSD cards so I called Verizon. The rep had to go and check and then came back and said that the full 16GB is already installed on the hard drive. i said "fine" and left it at that. Well, fast forward to Saturday night and I’m messing around with the phones and see that like you, I had 2.36 something GB for applications, 8 GB total space, and 7.93 available (why is yours only 3 something, have you already added a bunch of apps, music and photos?). So, I tried to call Verizon. Could not get through, every phone number I had went into Verizon financial services vm. Same thing happened all day Sunday. This morning (Monday) I got through, explained everything to the rep, and she eventually understood where I was coming from after putting me on hold for a real long time, but said she did not have an answer for me and patched me through a Motorola rep. The rep explained that, the phone is 16GB but 4 are used for the preloaded apps, and another 4 are used for memory/ram. I said, well why doesn't it say total space-16GB, and available 8GB?. He agreed that it should be like that and didn't know why the display is like that, but added that I wasn't the first person to call and ask the question.
Oh-before talking to Motorola, Verizon said, "sir, in the fine print, it states the actual storage space may be less." I said I understood that but that most people would probably think that if the phone is advertised at 16 GB, that the actual available space would be something like 12-14GB, not HALF of what is advertised.
..hope this helps you.
