Razor Maxx New Help!!!

[lgmann64]

HELLO

I HAVE A NEW DROID RAZOR MAXX AND I AM TRYING TO FIND A USER MANUEL SO I CAN LEARN HOW TO WORK THIS PHONE, CAN ANYONE HELP   THANK YOU SO MUCH.

LISA.

<Discussion moved from the space to the space for more exposure.>

Message was edited by: Verizon Moderator

[Ann154]

A link to the manual is in this thread. You can also browse the DROID Razr section of this community for tips.

https://community.verizonwireless.com/thread/774297

[B33]

Here are a Few things I will Post for Ya and any one Else that Has a New Razr or Razr Maxx

This is a Quick Help Guide for ones that Have the New Razr /Razr Maxx an it Freezes or Locks Up?   b33

What should I do if my phone freezes or locks up?

In the unlikely event that your device becomes unresponsive, try a force reboot.

Press and hold the power key + volume down key for 10 seconds to perform a force reboot on the device.

Note: Data on your phone will not be deleted.

There are a few things that might be causing your phone to freeze or act sluggish. It is important to pay attention to how often handset has this behavior when troubleshooting. Consistent screen freezes that never go away even after power cycle might be signs that repair is needed or that the handset might need to be reset.

Keep in mind:

• Your handset can be sluggish initially after power up, so make sure handset has time to register with your cellular network and load up applications and widgets before being concerned.
• Pulling up attachments from Emails can take up to minute or so to come onscreen.If screen or handset operations are freezing often, try the following to correct the issue: Make sure you have the latest software installed. The latest software release will always ensure you have the latest performance enhancing updates for your DROID RAZR MAXX phone. You can check to see if your phone has the latest software by following the steps below:Checking for the latest software For more information on latest software updates, visit www.motorola.com/mydroidrazr and click on the link undersoftware updates and drivers. If you continue to experience issues, performing a Factory Data Reset.Factory Data Reset is a tool used to remove everything that was imported, added or installed on the device. Keep in mind, when using this feature everything is deleted. Nothing stored on the MicroSD or the internal phone storage will be affected unless you choose to erase it as well.Factory Data Reset
  1. Turn the phone off and then on, let handset settle in idle mode for several minutes and then repeat activity prior to freezing to try and duplicate issue.
  2. Make sure your battery is fully charged.
  3. If you recently downloaded any item before the sluggish behavior, such as a game or application, try to uninstall the item.
  1. Touch the app tab, in the home screen to open the app menu
  2. Tap Settings.
  3. Tap About Phone.
  4. Tap System Updates.
  5. If there is a software update available, select Update to download the latest software release.
  • From the screen of your phone, press the Menu button
  • Tap Settings.
  • Scroll down and tap Privacy      
  • Tap Factory Data Reset
  • Check Erase internal storage if you would like to erase all the data on the phone internal storage such as applications, music, movies or photos.
  • Tap Reset Phone

Details

Here Are some tips I have for ones that Install the Sim For there Selves: 

I have heard many people saying there having issues with there 4G devices for different Things. An this is one of things that might be Causing issues with the phones. We all have Static Electricity in our Bodies that flows into our Fingers plus the oils an one Touch to that Sim could trigger the issue. I had a Rep tell me at one of the local stores We touch them all the time. Well that Dude needs to read up on the consequences of what static electricity can do to Sensitive conductors. That Sim may not be a conductor but the stuff on it can be wiped out just like the Info on a Credit Card. So the Input for the Day is if your getting a shiny new 4G phone Make sure the Rep that installs the Sim Card doesn't touch the Gold area an if you are getting it from FedEx read the little Pamphlet that comes with the Sim as it will Tell You Do Not Touch the Gold Area of the Sim Card.

I wanted to Add these Pics of the Pamplet that Comes with Sim Card when a phone is Shipped to the Consumer that has received there new 4G phone this is what should be packed with the New phone as well as other contents. B33

To super Impose the Picture Just take your Mouse put it on the center of the picture an Left.. click it.

If your Maxx should Have a Issue you can Do this to Help Clear it. Its called a Soft Reset..

Here's the Instructions: To do a Soft Reset

Soft Reset - DROID RAZR / RAZR MAXX by MOTOROLA 

A soft reset is the most useful tool for resolving a variety of issues. In most cases, a soft reset will not affect data on the device, unless the battery is very low.Preferred method

Alternate method

Preferred method

1. Press and hold the Power button.
   
2. Select Power off.
   
3. Press and momentarily hold the Power button to power the device on.

Top Alternate method This method should only be used if the device is unresponsive and can't be powered off via the preferred method.

1. Press and hold power button+volume down key until the device powers off then release.
   

[B33]

Here are a Few other Tips i wanted to Add in:

If you are Experiencing issues with a App or Apps from the Market Playstore you can Put your phone in this Mode: it's called Safe Mode

What is safe mode and how do I use it with the DROID RAZR?

Safe mode is a method that allows the device to run without non-essential applications. This is beneficial for troubleshooting 3rd party applications.

Enable Safe mode

1. Power the device off.
   Press and hold the Power button then select Power off.
   
2. Power the device on.
   Press and momentarily hold the Power button.
3. When the Motorola Dual Core screen appears, simultaneously press and hold Volume Up / Down keys.
   
4. Continue to hold the Volume Up / Down keys until Safe mode appears in the lower left.
   

Disable Safe mode

1. Power the device off.
   Press and hold the Power button then select Power off.
2. Power the device on.
   Press the Power button.

[B33]

These Tips or Suggestions are For Clearing the Cache Partition & Factory Reset:

These are the Instructions on Clearing the Cache Partition:  For Razr & Razr Maxx

Top Alternate method

1. Power the device off.
   Press the Power button then select Power off.
   If the device doesn't respond to input, press and hold the Volume Up / Down then press and holdPower button. When the device screen goes blank release the Power button while continuing to holdVolume Up / Down, proceed with step 3.
2. Press and hold the Volume Up / Down then press the Power button.
3. When presented with the Boot Mode Selection Menu release all buttons.
4. Press Volume Down to select Recovery then press Volume Up.
5. From the Droid triage screen, simultaneously press Volume Up / Down.
6. Select Clear the Cache Partition then press the Power button.
7. Select reboot system now then press the Power button.

These are the Instructions For doing a Factory Reset for the Razr & Razr Maxx

Hard Reset - DROID RAZR / RAZR MAXX by MOTOROLA 

Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Only perform this reset if absolutely necessary.

Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a 3rd party application is the cause of an Operating System / Application issue.

Preferred method
Alternate method

Preferred method

1. From a Home screen, select the App menu (located in the lower right).
   
2. Select Settings.
   If the application icon is missing, select App menu filter (located at the top) then select All apps.
   
3. Select Privacy.
   
4. Select Factory Data Reset.
   
5. Select Reset phone.
   If presented, enter the current passcode or draw the unlock pattern.
   
6. Select Erase Everything.
   Allow up to 10 minutes for the factory data reset and reboot processes to complete.
   
7. Refer to Initial Activation and Setup.

Top Alternate method

1. Power the device off.
   Press the Power button then select Power off.
   If the device doesn't respond to input, press and hold the Volume Up / Down then press and hold Power button. When the device screen goes blank release the Power button while continuing to hold Volume Up / Down, proceed with step 3.
2. Press and hold the Volume Up / Down then press the Power button.
3. When presented with the Boot Mode Selection Menu release all buttons.
4. Press Volume Down to select Recovery then press Volume Up.
5. From the Droid triage screen, simultaneously press Volume Up / Down.
6. Select wipe data / factory reset then press the Power button.
   Use Volume keys to navigate options.
7. Select Yes -- delete all user data then press the Power button.
   Use Volume keys to navigate options.
   Data wipe may take several moments.
8. Select reboot system now then press the Power button.
   Use Volume keys to navigate options.
9. Refer to Initial Activation and Setup.

@iggman64: I hope this helps Answer any Questions or Issues if you should have in the Future..

Ones May Ask why i have these instruction in so many Area's The Reason is because the OP wrote the Post to ask for Assistance Since the OP is New to the Maxx i wanted to Put everything in this one Post so he or She could come here to Find it when having a Issue.  But any Post members that needs help with there Razr or Razr Maxx can feel to use it as well. B33