Razr Freeze, Non responsive, I think it bricked itself....

[jackjack]

Yesterday I ended a call on my beautiful Droid Razr Maxx and it froze. At the time I did not have internet access so I did'nt know about the power/volume fix.

NONE of the buttons are responsive.

How?

Why?

I have to believe that an update caused this. I have been one to believe "If its not broke, there is no need to fix it",unlike I.T. folks.

Im about 4 months into this purchase and Im interested in returning it to Motorola under the year warranty. (is it a year on this phone?)

Can you stop the updates? Should you stop the updates?

[jackjack]

If there is a warranty, what are the steps to take to use the warranty?

[smashogre]

Call Motorola.
You've tried the Volume Down / Power button trick? If you plug it into a wall charger does the charge LED light up?

[jackjack]

It lights up and will even power up. But s all on its own. When its off, the buttons are unresponsive. Maybe even a delay possibly......

[smashogre]

Not following your statement - so it will turn on and once it is on, then no buttons respond? What shows on screen?

[jackjack]

Right now plugged into my laptop a white light above the screen.. Plugged into the wall the battery indicator.

[Wildman]

First thing.... Try charging from wall plug, it isn't ever wise to charge it from the pc when you are having issues powering it up, usb usually dont have enough power.

[B33]

This is absolutely the first thing i would not Do is charge Via a computer as you say Wildman not Enough Power it just does not do the same as the Box charger provides in some ways i don't why Manufactures started sending these type of chargers and cables) it's alright to have a cable for the Transfer of the Data but other than that Drop a O.E.M. fully Corded charger like they use to Do plus the cord is more pliable and Longer.. These are the Only chargers i use on my Razr's the chargers that came with them are still in the Box.. b33

[jackjack]

Right now the phone is off. Nothing on the screen. I cannot cut it on. An hour from now it will probably be on. When it does come on it will be functional. When I cut it off, its nothing I can do to cut it on except plug it in to something.

[smashogre]

I must be slow today...so what you're saying is that your power button doesn't work?
Anyone else around that want's to take a crack at this one lol?

[jackjack]

It just came on. Its acting normal. If I cut it off I will not be able to cut it back on.

Can I back door the phone from my laptop?

The power button works when the phone is on. In fact it works fine.

Right now the phone is on and all the buttons work.

If I cut it off...its off till I plug it into something.

Battery has a full charge and I can unplug it right now and its fine... as long as I do not cut it off.

All from freezing up after ending a call!

[smashogre]

I wonder if you'r eholding the power button too long or not long enough. If it works to turn it off, seems like it ought to work to turn it on, yes? "Back door the phone...???" What would that accomplish?

[jackjack]

Absolutely agree. Dont feel like you didnt get enough sleep because it has screwed me up to! lol

[jackjack]

Tell you the truth, When I got home yesterday and thinking I must be possessed or the earths magnetism any kind of crazy thing, My wife had been researching and I used the power/volume fix to cut it off.

I know I said it will function while its on but not yesterday.

In fact as I wrote this it cut itself off.

Im just going to call motorola.

[jackjack]

If I had to make an uneducated guess I would say maybe a resister failure during the call that over energized some functioning process that made it <inappropriate comment removed per the .>

A self lobotomy so to speak...

Message was edited by: Verizon Moderator

[jackjack]

When it comes back to life Im going to copy the internal folders to my laptop.

Thanks for the input!

[B33]

Jack Do you know how to Run your Maxx in safe mode) Try running it in safe mode for a While and see if that Helps it..Don't worry about (Coping your Files) if that does not Work then Try a System Cache Clear) try these two 1 at a Time and not at same time to see if you Maxx comes around..

Safe Mode - DROID RAZR / RAZR MAXX by MOTOROLA

Safe mode is a method that allows the device to run without non-essential applications. This is beneficial for troubleshooting 3rd party applications.

Enable Safe mode
Disable Safe mode

Enable Safe mode

1. Power the device off.
   Press and hold the Power button then select Power off.
   
2. Power the device on.
   Press and momentarily hold the Power button.
3. When the Motorola Dual Core screen appears, simultaneously press and hold Volume Up / Down keys.
   
4. Continue to hold the Volume Up / Down keys until Safe mode appears in the lower left.
   
5. While in Safe Mode, remove the most recently installed applications.
6. Power cycle the device then attempt to use the device.
7. If the device works properly, install applications one at a time to identify the application causing the problem.

System Cache Clear:

These are the Instructions on Clearing the Cache Partition:  For Razr & Razr Maxx

Top Alternate method

1. Power the device off.
   Press the Power button then select Power off.
   If the device doesn't respond to input, press and hold the Volume Up / Down then press and holdPower button. When the device screen goes blank release the Power button while continuing to holdVolume Up / Down, proceed with step 3.
2. Press and hold the Volume Up / Down then press the Power button.
3. When presented with the Boot Mode Selection Menu release all buttons.
4. Press Volume Down to select Recovery then press Volume Up.
5. From the Droid triage screen, simultaneously press Volume Up / Down.
6. Select Clear the Cache Partition then press the Power button.
7. Select reboot system now then press the Power button.

[gabbeycabby]

Can't get past the triage screen

Frustrating!