Razr shutting off

Kellyg1964
Newbie

I have a Droid Razr Maxx....I went to plug it into the charger (it still had about 40 % battery left)  ...and it shut off completely.  I unplugged it and still can't get my phone to come on...Has anyone had this problem?  Any suggestions?

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NuDroidUsrr
Specialist - Level 3

Soft reset, hold down the volume down and the power button at the same time, for about 10 seconds.

vzw_customer_support
Customer Service Rep

Hello to you Kellyg1964!

I hope you're back up and running with Droid Usrr's suggestion. Smart phones are like mini computers and sometimes they just need to reboot.

If you notice this again here are the "Soft Reset" instructions to boot back up:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=50092

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport